Operations Manager

3 days ago

Oliver Springs, Tennessee, United States Dental Arts of Oliver Springs Full time
Overview

Practice Manager of Operations

Dental Arts of Oliver Springs is seeking a highly skilled Practice Manager of Operations to support our team in delivering exceptional patient care.

Why Heartland Dental?

At Heartland Dental, we believe in fostering a culture of leadership and teamwork. As a Practice Manager of Operations, you will work in an environment that encourages continuous learning, collaboration, and patient-centered care.

Responsibilities

  • Develop and implement effective business strategies to support the practice's goals and objectives.
  • Collaborate with the Doctor to prioritize and achieve top 10 business goals and 16 personal development goals.
  • Lead and support the team in achieving their goals and objectives through servant leadership.
  • Participate in Bell Leadership Training and other professional development opportunities.
  • Support the Doctor in achieving their Top 10 Professional goals through daily one-on-ones, morning huddles, and weekly touch points.
  • Develop and implement quarterly and annual financial goals in collaboration with the Doctor.
  • Help the Doctor prioritize, plan, and block schedule for CE through Doctor Education and Leadership programs.
  • Monitor progress and identify areas for improvement in DMP.
  • Identify and support future team growth by selecting candidates that are an 80% match for both the position and the practice.
  • Partner with the Doctor to identify skills needed for open positions and select the right team members.
  • Successfully onboard new team members through partnerships with recruiting and support office.
  • Support team members in prioritizing and planning their training through Core Essentials and beyond.

What You'll Gain

  • Competitive benefits, including health insurance and retirement savings plans, six paid holidays, and PTO.
  • Continuing education opportunities to develop your full potential and be a true business partner to our supported Doctors.
  • Access to an expansive network of mentors and networking opportunities.
  • Top-quality technology to assist in your daily responsibilities and deliver exceptional patient care.

Qualifications

  • Associates or Bachelor's degree or 3-5 years leadership experience in a professional office, hospitality, retail, banking, medical, etc.
  • Experience working in a fast-paced and customer-centric environment.
  • Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
  • Excellent communication, leadership, coaching, and conflict resolution skills.
  • Trustworthy; maintain patient confidentiality and team ethics.

Preferred Experience

  • 1+ years of experience in a dental or medical setting.
  • 1+ years of experience with insurance billing and accounts receivable.
  • Dentrix or other dental software experience.

Physical Requirements

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Availability to attend virtual training sessions periodically throughout the year.

About Heartland Dental

As the largest and one of the fastest-growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we are committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

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