Customer Service Representative

18 hours ago


Castalian Springs, Tennessee, United States Servpro Industries Inc Full time
About the Role

We are seeking a highly skilled Customer Care Specialist to join our SERVPRO National Call Center team. As a key member of our team, you will be responsible for identifying, capturing, and delivering revenue-generating opportunities to connect customers with qualified SERVPRO Franchisees across the nation.

Key Responsibilities
  • Respond to incoming phone calls and provide exceptional customer service
  • Manage inbound and outbound phone calls to meet established statistical performance goals
  • Capture and dispatch job leads to qualified SERVPRO Franchises
  • Promote customer service excellence throughout the SERVPRO System and insurance community
  • Assist the Incident Alert Center (IAC) with commercial chase lead opportunities
Requirements
  • At least one year of customer service experience, with call center experience preferred
  • Outstanding written and verbal communication skills
  • Excellent organizational skills and strong attention to detail
  • PC skills in a multi-screen/task environment
  • Ability to work in a fast-paced, team-oriented office environment
About SERVPRO

SERVPRO has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard, and pathogen remediation for over 50 years. With 2,000 individually owned and operated franchises, we are committed to providing exceptional service to our customers and communities.

We are an equal opportunity employer and welcome applications from diverse candidates. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran, or disability status.


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