Site Reliability Engineering Manager

6 days ago


Chicago Illinois, United States McDonald's Corporation Full time

Job Summary

This opportunity is part of the DevOps Center of Excellence in the Corporate Productivity Delivery office, where our mission is to help our product engineering teams deliver faster with improved quality and reliability.

We work multi-functionally with our global product teams and market teams in defining and executing on our automation test strategy, improving our build and deploy pipelines to standard tools and templates, and finding opportunities to proactively maintain our product Service Level Agreements.

This is a strategy and transformation-focused role.

Key Responsibilities

  • Design and drive monitoring, alerting, and ticket reporting strategies to measure Service Level Agreement, Service Level Objective, Mean Time To Identify, Mean Time To Recover, and align with management expectations to reduce/minimize production downtime.
  • Guide site reliability automation to help eliminate manual toil and create a self-healing capability.
  • Participate in the selection of appropriate automation tools, defining technology, quality, experience, and implementation standards and practices within own technical domain.
  • Design, implement, test, deploy, and maintain innovative software solutions to transform service performance, adaptability, cost, and security.

About McDonald's Corporation

McDonald's Corporation is a global fast-food giant with a commitment to delivering high-quality products and services to our customers. As a Manager of Site Reliability Engineering, you will play a critical role in ensuring the reliability and performance of our systems and services.



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