Service Manager
3 weeks ago
Service Manager Job Summary
As a Service Manager at United Rentals, you will be responsible for leading a major maintenance enterprise. You will have the opportunity to hire and motivate an amazing team of Service Technicians. You will continually improve efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired.
Key Responsibilities:
- Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
- Staff location adequately based on skills and workload
- Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
- Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
- Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
Requirements:
- Bachelor's degree preferred
- Extensive Equipment Fleet Maintenance and leadership experience
- 5 years' service and maintenance experience and a minimum of 3 years supervisory experience
- Excellent customer service skills
- Basic computer skills particularly with Microsoft Excel
About United Rentals
We're an award-winning company that truly cares about our people. That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer Early Wage Access through Payactiv (US Hourly Only). United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law.
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