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Customer Service Advocate

1 month ago

South Jordan, Utah, United States Russell Tobin Full time
Customer Service Representative

Location: South Jordan, UT (Hybrid)

Duration: 06 Months contract with possible Full Time Permanent

Rate: 21.99/hr on w2

Job Summary

As a Customer Service Representative at Russell Tobin, you will be responsible for handling incoming phone calls related to various service inquiries on accounts. Your focus will be on providing accurate, efficient, and timely responses while maintaining high performance metrics.

Key Responsibilities
  • Handle inbound phone calls with high accuracy regarding account inquiries and services.
  • Provide support for cash management products, online and mobile platforms, and account-related questions.
  • Deliver exceptional service while consistently meeting performance targets.
  • Contribute to a fast-paced, team-oriented environment.
  • Multi-task and adapt quickly to changes in a dynamic financial service center.
Qualifications
  • Preference for candidates with either a college degree or previous contact center experience.
  • Strong ability to work in a team and adjust to a fast-changing environment.
  • Excellent communication and problem-solving skills.
  • Ability to handle multiple tasks while maintaining a high level of service.