Customer Service Representative
4 weeks ago
We are seeking a dedicated and professional Client Support Specialist to join our team. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Client accounts with a high degree of accuracy and efficiency.
Key Responsibilities:
- Respond to client inquiries regarding Client's Cash Management products and services
- Provide support for Morgan Stanley Online and Mobile app
- Address general account and financial-related questions
- Consistently meet key department performance metrics
- Deliver World-Class Service in all client interactions
Requirements:
- Strong communication and customer service skills
- Ability to explain complex financial information clearly and concisely
- Proficiency in multitasking and adapting quickly in a fast-paced environment
- Team-oriented mindset with a willingness to contribute to group success
- Detail-oriented with a focus on accuracy
- Basic understanding of financial services and products
- Previous call center or customer service experience
Preferred Skills:
- Excellent verbal and written communication
- Strong problem-solving abilities
- Proficiency with computer systems and software
- Ability to remain calm and professional under pressure
- Time management and organizational skills
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