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Customer Service Representative
2 months ago
About the Role:
NY State Solar is seeking a highly skilled Customer Service - Confirmations Specialist to join our team. As a key member of our Confirmations Team, you will work closely with our sales team to manage calendars, communicate with customers, and confirm appointments to deliver a great customer experience.
Key Responsibilities:
- Interact with customers over the phone and written channels to provide exceptional service and support.
- Respond to queries related to products and services, ensuring accurate and timely information is provided.
- Handle and resolve complaints in accordance with established policies and procedures, demonstrating a commitment to customer satisfaction.
- Perform additional duties as necessary to support the evolving needs of the business.
Requirements:
- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills, with the ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite and Salesforce is a plus.
What We Offer:
- Medical, vision & dental Insurance
- Flexible Spending Account (FSA)
- 401(K) with up to 6% match
- Paid Training
- Paid time off (vacation, sick, bereavement, etc.)
- Company paid disability insurance
- Growth potential for committed individuals
About NY State Solar:
NY State Solar sells, designs, and builds quality solar systems, dedicated to providing an outstanding customer experience and delivering high-quality PV systems. We are committed to helping New York become economically and environmentally sustainable.
