Director of Customer Experience Strategy

4 days ago


Bellevue, Washington, United States Chewy Full time
Customer Care Director Job Description

At Chewy, we're committed to delivering an exceptional customer experience that sets us apart from the competition. As a Customer Care Director, you'll play a critical role in shaping our customer service strategy and ensuring that our customers receive the highest level of care.

Key Responsibilities:
  • Develop and implement a comprehensive customer service strategy that aligns with Chewy's mission and values
  • Lead a team of customer service professionals to deliver exceptional customer experiences
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Develop and maintain key performance indicators (KPIs) to measure customer satisfaction and service quality
  • Stay up-to-date with industry trends and best practices in customer service
Requirements:
  • Bachelor's degree in Business Administration, Finance, Operations Management, or a related quantitative degree
  • 10+ years of experience in customer service or a related field
  • Proven track record of delivering exceptional customer experiences
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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