Guest Services Representative

2 weeks ago

MagstattleBas, Grand Est, United States Hilton Hotels & Resorts Full time

Hilton Hotels & Resorts is in search of a Guest Services Representative to enhance our Front Office Team.

This role offers a full-time schedule with adaptable hours, including weekends and holidays. We provide an array of benefits such as health insurance, dental and vision coverage, retirement plans, generous paid leave, travel perks, educational assistance, and more.

As a leader in the hospitality industry, Hilton is recognized by Fortune Magazine as one of the top 100 Best Companies to work for in the United States. Explore this rewarding opportunity by reviewing the details below and becoming part of the Hilton family.

A Guest Services Representative is essential in welcoming and registering hotel patrons, ensuring outstanding customer service, and contributing to the financial success of the establishment.

Key Responsibilities:

  • Greet guests warmly and manage the registration process with efficiency.
  • Assist guests during the check-out process, accurately handle payments, and provide essential information.
  • Maintain comprehensive knowledge of hotel amenities and the surrounding area to effectively address guest inquiries.
  • Employ up-selling strategies to enhance guest satisfaction and increase room occupancy.
  • Respond to guest inquiries and resolve issues promptly and professionally.
  • Handle guest complaints with a focus on problem-solving to ensure satisfaction.
  • Manage guest messages and communications efficiently.

What We Are Looking For:

Since its inception in 1919, Hilton has been a pioneer in the hospitality industry, committed to excellence and innovation. We seek individuals who embody our Vision, Mission, and Values:

  • Hospitality - A passion for delivering exceptional guest experiences.
  • Integrity - A consistent commitment to doing what is right.
  • Leadership - Proficient leadership in all aspects.
  • Teamwork - Collaboration as a fundamental approach.
  • Ownership - Accountability for actions and decisions.
  • Now - Operating with urgency and discipline.

We also value attributes such as Quality, Productivity, Dependability, Customer Focus, and Adaptability in our team members.

Why Choose Hilton?

Hilton is a distinguished global hospitality company, offering a range of lodging options from luxury to mid-priced hotels. With nearly a century of experience, Hilton is dedicated to providing exceptional accommodations and service to travelers worldwide. Our vision of 'filling the earth with the light and warmth of hospitality' inspires us to create extraordinary guest experiences every day, with our dedicated Team Members at the heart of our success.

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