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Inn Room Service Attendant

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Asheville, North Carolina, United States The Biltmore Company Full time

**Job Summary**

The Biltmore Company is seeking a highly skilled and experienced Room Service Server to join our team. As a Room Service Server, you will be responsible for delivering exceptional in-room dining experiences to our guests, providing world-class service and exceeding their expectations.

**Key Responsibilities:**

  • Deliver food and beverage orders to guests in a timely and efficient manner.
  • Provide exceptional customer service, responding promptly to guest requests and needs.
  • Ensure that all orders are complete, including appropriate condiments and silverware.
  • Transport tables/trays from the Room Service area to guest rooms, maintaining high standards of food presentation.
  • Anticipate guests' needs and respond promptly to requests.
  • Maintain positive guest relations at all times.
  • Open and service wine/champagne bottles.
  • Set up and deliver amenities to designated rooms.
  • Deliver food and beverage orders to the Pool.
  • Remove guests' trays/tables from guest rooms according to established standards.
  • Assist with setting up, breaking down, and maintaining coffee service daily.
  • Relieve the Coordinator as assigned, fulfilling all job duties as required.

**Requirements:**

  • High school diploma.
  • Previous serving experience required.
  • At least six (6) months of related food and beverage experience in a fine dining/upscale setting and/or luxury hotel/resort.
  • Demonstrated commitment to delivering world-class guest service and anticipating and exceeding guest expectations.
  • Excellent guest relation and communications skills.
  • Outstanding interpersonal skills and the ability to handle a variety of guest service situations.
  • Terrific attention to details.
  • Ability to multi-task and prioritize in a fast-paced, guest service environment.
  • Must be able to work both independently and as part of a team.
  • Ability to be proactive, exercise good judgment, and take initiative as appropriate.
  • Ability to be professional in both appearance and demeanor in accordance with Biltmore standards.
  • Applicants must be at least 21 years of age.

**Physical Requirements:**

  • Lifting 50 pounds maximum with frequent bending, lifting, and/or carrying of objects weighing up to 20 pounds.
  • Requires walking or standing to a significant degree.
  • Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.