Client Manager
3 weeks ago
MedPro Disposal is a leading provider of healthcare compliance solutions tailored to meet the needs of medical waste generators nationwide. We specialize in ensuring our clients adhere to stringent regulatory standards while streamlining their waste management processes, ultimately promoting a safer and more sustainable healthcare environment.
Job Summary:We are seeking a highly ambitious, energetic, and customer-focused Account Manager to join our team in our brand-new office in Chicago. As a Client Manager, you will play a key role in supporting MedPro's growing customer base by driving value and satisfaction for our clients through cross-selling innovative compliance solutions, managing service adjustments, and ensuring a seamless, personalized experience that promotes growth and fosters long-term client retention.
Key Responsibilities:- Meet daily quota expectations by focusing on sales activities and value-added services, such as compliance initiatives and other revenue-generating activities.
- Utilize 'Value-Based Sales Skills' to uncover clients' existing service issues and needs, explain contract obligations, and provide alternative solutions.
- Respond to customer concerns and proactively contact customers to ensure satisfaction.
- Determine customers' needs and negotiate appropriate resolutions by right-sizing, price adjustments, and resolving service quality issues.
- Achieve sales activity and targets through engaging customers via phone and email.
- Establish and maintain relationships with decision-makers and key stakeholders.
- Document and update customer records based on interactions.
- Retain customers at risk of cancellation or identified as potential lost business.
- Collaborate with cross-functional team members, including operations, billing, collections, and sales departments, to provide exceptional solutions.
- Ensure correct usage of CRM and other sales applications.
- Bachelor's degree in Business, Marketing, or a related field preferred or equivalent combination of education and experience.
- 2+ years of experience in sales or account management.
- Proficiency in CRM software and Microsoft Office Suite.
- Proven track record of meeting or exceeding sales targets.
- Ability to work independently and as part of a team.
- Self-motivated, organized, and detail-oriented.
- Strong interpersonal and team collaboration skills.
- Positive and professional demeanor.
- Ability to build rapport with clients.
- Strong account management skills.
- Account resolution abilities.
- OTE $78K, commissions are uncapped.
- On-going training led by proven leaders.
- Fun work environment and supportive teammates.
- Weekly meetings with your direct manager.
- Focus on internal promotions and development.
- Uncapped commission.
- Summer hours.
- Health, Dental, and Vision Insurance.
- Paid time off.
- And so much more.
MedPro Disposal is proud to be an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.
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Client Manager
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