Client Manager

2 weeks ago

Chicago, Illinois, United States Matthews International Full time
Job Title: Client Manager About the Role: We are seeking a highly skilled Client Manager to join our team at Matthews International. As a Client Manager, you will be responsible for leading valued relationships with clients and key agency players, establishing trusted relationships, and identifying opportunities for additional revenue growth within assigned client accounts. Key Responsibilities: * Serve as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account team * Ensure best-in-class account handling and relationship development through inspiring and delighting clients with added value ideas and services * Build new relationships and nurture existing relationships with internal and external clients * Participate in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients' evolving needs * Ensure high quality standards in all client deliverables * Coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice * Translate client requests and requirements into detailed, and sometimes technical, instructions for project teams * Partner with the client, the Account Team, and project teams to resolve identified project issues * Ensure accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle * Initiate new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system * Partner with Client Integration and the Account Team to ensure a smooth transition for new clients * Participate in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc. * Provide solutions for business-related issues and situations and generate specific plans that achieve objectives * Manage and balance marketing budgets to maximize Return on Investment (ROI) and drive incremental sales * Provide expertise on customer pricing and promotional planning * Plan, direct, and coordinate activities of employee(s) to ensure goals or objectives are accomplished. Mentor, coach, train, and develop team Requirements: * Bachelor's Degree in Sales, Marketing, or related field * 2+ years previous account management experience in a Creative Design Agency, Market Research firm, or similar consulting environment * Prior managerial/supervisory experience preferred * Occasional travel either locally, nationally, and/or internationally may be required * High degree of proficiency in MS Office Suite, Outlook, and Internet applications * Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills * Strong verbal and written communication skills (including analysis, interpretation, and reasoning) * Solid understanding and application of mathematical concepts * Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients * Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment * Ability to work with and influence peers and senior management * Self-motivated with critical attention to detail, deadlines, and reporting Work Environment: * Regularly required to stand; walk; sit; and talk, hear, and see * Occasionally lift and/or move up to 10 pounds About Matthews International: At Matthews International, we are proud to be an equal opportunity workplace and an affirmative action employer. All employment is decided on the basis of qualifications, merit, and business need.

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