Customer Experience Lead

3 days ago


Collegeville, Pennsylvania, United States Norman's Gift Shops, Inc. Full time

Norman's Gift Shops, Inc. Mission

Norman's Gift Shops, Inc. is dedicated to providing exceptional customer experiences and building strong relationships with our customers and employees. As a Sales Leader, you will play a critical role in achieving this mission by driving sales growth, leading a team of retail professionals, and ensuring that our stores consistently deliver high-quality service to our customers.

About the Job Requirements

This role requires an experienced retail professional with a strong background in sales leadership, customer service, and team management. The successful candidate will have a proven track record of driving sales growth, leading high-performing teams, and developing strategies to improve customer engagement and loyalty.

Sales Leader Key Responsibilities:

  • To drive sales growth by leveraging data-driven insights, staying up-to-date on industry trends, and implementing effective sales strategies.
  • To lead a team of retail professionals, providing coaching, guidance, and feedback to ensure that our stores consistently deliver exceptional customer experiences.
  • To develop and implement strategies to improve customer engagement and loyalty, using data-driven insights to inform decisions.
  • To maintain and restock displays as directed by store management, ensuring that our stores remain visually appealing and well-organized.
  • To perform additional duties as assigned, demonstrating flexibility and adaptability in a fast-paced retail environment.

Salary Range: $45,000 - $60,000 per year, depending on experience, plus benefits and perks.

Benefits and Perks

  • Flexible Schedule
  • A lucrative 30% off shopping discount on merchandise purchased in our stores.
  • Incentive contests throughout the year.


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