Customer Service Team Lead

3 days ago


Collegeville, Pennsylvania, United States Nothing Bundt Cakes #270 Full time
Job Description

**Company Overview**
Nothing Bundt Cakes #3 is a leading bakery chain that prides itself on delivering exceptional guest experiences. As an Assistant Bakery Manager, you will play a key role in driving sales and profitability while upholding our brand standards.

**Job Summary**
We are seeking an experienced and skilled Assistant Bakery Manager to join our team. The successful candidate will have a strong background in customer service, leadership, and cake production. If you are passionate about creating a warm and welcoming environment for our guests and team members, we encourage you to apply.

**Responsibilities**
- Prioritize the guest experience, model superior guest engagement, and foster a positive work environment
- Partner with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control
- Support the Bakery Manager in recruiting, selecting, and training team members, directing daily work responsibilities, and providing performance feedback and coaching
- Ensure Nothing Bundt Cakes product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and Nothing Bundt Cakes policies and procedures
- Assist the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing
- Co-manage special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries
- Contribute to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events
- Maintain hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate

**Requirements**
- High school diploma or GED; post-secondary education is a plus
- 1-3 years of guest-facing experience in a retail, restaurant, or food service environment, preferably in a lead role with progressive managerial responsibilities
- Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals
- Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies

**Benefits**
- Competitive salary: $60,000 - $70,000 per year
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Discounts on bakery products and services
- Paid time off and holidays

$62,500 - $67,500 per year based on location

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