Customer Service Professional

5 days ago


Collegeville, Pennsylvania, United States Johanna James-Allstate Full time
Job Overview

We are seeking a skilled Licensed Customer Service Representative to join our team at The James Organization, Inc/Allstate in Skippack, Pennsylvania. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about providing exceptional customer service.

About the Role

As a Licensed Customer Service Representative, you will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with every interaction. Your strong communication skills and ability to work effectively in a team setting will make you an asset to our organization.

Key Responsibilities
  • Client Support: Assist customers with policy inquiries, changes, and coverage options to meet their individual needs.
  • Inbound Communication: Manage incoming calls and emails professionally, providing accurate information and timely assistance.
  • Policy Updates: Process policy changes and updates efficiently, ensuring accuracy and compliance with company guidelines.
  • Customer Advocacy: Advocate for customers' interests and provide empathetic support to address any concerns or issues promptly.
  • Documentation: Maintain detailed and organized records of customer interactions and transactions for reference and compliance purposes.
Benefits
  • Estimated Annual Salary: $60,000 - $80,000 based on experience
  • Annual Base Salary Based on Experience
  • Hands on Training
  • Career Growth Opportunities
  • Retirement Plan
  • Mon-Fri Schedule
  • Paid Vacation
  • Life Insurance


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