Skippack Customer Support Specialist

5 days ago


Collegeville, Pennsylvania, United States Johanna James-Allstate Full time
Job Description

We are seeking a talented Licensed Customer Service Representative to join our team at The James Organization, Inc/Allstate in Skippack, Pennsylvania. This role involves assisting customers with their inquiries, resolving issues, and ensuring a positive experience with every interaction.

About the Role

As a Licensed Customer Service Representative, you will be responsible for managing incoming calls and emails professionally, providing accurate information and timely assistance. You will also process policy changes and updates efficiently, ensuring accuracy and compliance with company guidelines.

Key Responsibilities
  • Assist customers with policy inquiries, changes, and coverage options to meet their individual needs.
  • Manage incoming calls and emails professionally, providing accurate information and timely assistance.
  • Process policy changes and updates efficiently, ensuring accuracy and compliance with company guidelines.
  • Advocate for customers' interests and provide empathetic support to address any concerns or issues promptly.
  • Maintain detailed and organized records of customer interactions and transactions for reference and compliance purposes.
Benefits
  • Estimated Annual Salary: $70,000 - $90,000 based on experience
  • Annual Base Salary Based on Experience
  • Hands on Training
  • Career Growth Opportunities
  • Retirement Plan
  • Mon-Fri Schedule
  • Paid Vacation
  • Life Insurance


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