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Front Desk Associate
2 months ago
We are seeking a skilled and friendly Front Desk Associate to join our team at AC Hotel Cambridge, a Colwen Hotels Property. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless stay for our guests.
Key Responsibilities:- Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
- Provide exceptional guest service and ensure a warm and professional welcome to all guests.
- Efficiently manage the operations of the front desk, ensuring check-in and check-out is timely.
- Process guest check-in, confirm reservations, and assign guest rooms.
- Treat requests with professionalism, tact, and courtesy, and act with a sense of urgency.
- Investigate and resolve any complaints regarding service and/or accommodations.
- Maintain knowledge of hotel policies, including rates, discounts, special offers, and community events.
- Maintain knowledge of upcoming events, local area, and hotel offerings.
- Ensure prompt delivery of billing to guests.
- Process all payment types, including charges, cash, checks, debit or credit cards.
- Discreetly handle confidential guest information.
- Coordinate with the Housekeeping Department to track room readiness and communicate guest requests and concerns.
- Ensure the lobby and shared areas are neat and orderly.
- Adhere to all Colwen and brand standards.
- Maintain strict key controls.
- Perform other related duties as assigned.
- One year of related experience, preferably in a hotel setting.
- Prior brand experience is preferred.
- Bilingual - English/Spanish.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Superior interpersonal and customer service skills, with the ability to deal with difficult guests.
- Familiarity with the local area, with the ability to provide directions and maps to local attractions and destinations.
- Proficient with Microsoft Office Suite and common computer software programs.
- Ability to learn computer software programs and operate the property management system.
- Willingness to work a 7-day rotational schedule, including nights, weekends, and holidays.
- Medical Insurance with Company-Funded HRA.
- Dental Insurance.
- Vision Insurance.
- Flexible Spending Accounts.
- Wide-Array of Supplemental Insurance Offerings.
- Paid Time Off Programs.
- Employee Assistance Program.
- 401K Plan - Traditional & Roth Options with Employer Match.
- Hotel Discount Travel Program for Associates & Family.
- Exclusive Associate Discounts - Travel, Entertainment, & Retail.
- Training and Development Programs.
- Career Advancement Opportunities.
Colwen Hotels is an equal opportunity employer. EOE M/F/D/V.
