Customer Service Representative
3 weeks ago
At Experience Group Inc., we're seeking a highly skilled and customer-focused Concierge to join our team. As a Concierge, you will be responsible for delivering exceptional customer service to our clientele, shoppers, and visitors, providing assistance, information, and personalized recommendations to ensure a seamless and enjoyable shopping experience.
Key Responsibilities:- Customer Service Excellence: Provide top-notch customer service by assisting with inquiries, directions, recommendations, and other requests to enhance the center experience.
- Customer Engagement: Warmly greet and welcome shoppers and visitors, providing information about store locations, product offerings, promotions, and special events.
- Problem Resolution: Assist in the timely resolution of customer complaints or issues while maintaining a positive, professional, and welcoming atmosphere.
- Promotions and Events: Support promotional activities, events, and special programs to engage visitors and enhance their center experience.
- High school diploma or equivalent required
- 1 – 2 years of customer service, hospitality, retail, or related role preferred
- Good communication and interpersonal skills
- Familiarity with Microsoft Office Suite and customer service management software
- Ability to remain calm and composed under pressure and resolve conflicts or difficult situations effectively
- Remaining in a stationary position, often standing or sitting for prolonged periods
- Adjusting or moving objects up to 25 pounds in all directions
- Walking short to moderate distances frequently
We are an equal opportunity employer and committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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