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Debit Card Fraud Case Specialist

2 months ago

Tempe, Arizona, United States U.S. Bank Full time

About the Role

At U.S. Bank, we're committed to delivering exceptional customer experiences and protecting our customers' financial well-being. As a Debit Card Fraud Case Specialist, you'll play a critical role in ensuring the integrity of our customers' accounts and preventing financial losses.

Key Responsibilities

  • Investigate and resolve debit card-related disputes and unauthorized transactions
  • Collaborate with internal teams to identify and prevent potential fraud risks
  • Develop and implement effective strategies to mitigate financial losses
  • Provide exceptional customer service and communicate complex information in a clear and concise manner
  • Stay up-to-date with industry regulations and best practices to ensure compliance

Requirements

  • High school diploma or equivalent
  • At least one year of related work experience
  • Basic knowledge of financial products, services, and regulations
  • Excellent communication and analytical skills
  • Ability to work in a fast-paced environment and meet deadlines

What We Offer

  • A comprehensive benefits package, including healthcare, retirement plans, and paid time off
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

U.S. Bank is an Equal Opportunity Employer