Senior Lead Coordinator

2 weeks ago

Mechanicsville, Virginia, United States Hanover Home Buyers Full time
Job Overview

Hanover Home Buyers is on the lookout for a motivated and engaging Lead Management Specialist to enhance our operations. In this pivotal role, you will oversee incoming inquiries, organize appointments, maintain our customer relationship management (CRM) system, and support various administrative functions related to lead handling. This position demands exceptional customer service, skilled objection resolution, and consistent follow-up with prospective sellers. The ideal candidate will be approachable and friendly, yet adept at asking insightful questions to identify key concerns from sellers. Strong organizational capabilities are essential to assist our acquisition team in their follow-up processes.

Why Join Us? We are a rapidly expanding organization dedicated to the growth and development of our team members and their aspirations.

If you are a dedicated professional looking for a long-term career and committed to the success of our real estate initiatives... we invite you to consider this opportunity


Position Details:

  • Full-time
  • Remote


Key Responsibilities:

  • Inbound Call Management: Professionally manage all incoming calls from potential leads, addressing their questions and directing them appropriately within the organization.
  • Appointment Coordination: Schedule and coordinate meetings for property viewings, consultations, and discussions between leads and our acquisition team.
  • CRM Oversight: Regularly update and maintain accurate lead information in our CRM system, ensuring data accuracy and tracking each lead's progress.
  • Follow-Up Management: Assist in executing follow-up tasks, including sending reminders and additional information to leads, to ensure timely advancement through the sales process.
  • Administrative Assistance: Perform various administrative duties related to lead management, including preparing reports, maintaining lead records, and managing documentation.
  • Objection Resolution: Employ effective techniques to address and resolve concerns from potential sellers, ensuring their needs are met and any issues are managed effectively.
  • Lead Engagement: Interact with leads through various communication channels (phone, email, etc.) to foster relationships, provide value, and keep them engaged throughout their decision-making journey.
  • Team Collaboration: Work closely with the acquisition team and other departments to ensure seamless communication and coordination, facilitating smooth transitions and effective lead management.


Qualifications:

  • Experience in managing inbound leads.
  • Background in customer service.
  • Familiarity with CRM systems.
  • Excellent verbal and written communication skills with the ability to engage leads effectively.
  • Strong objection-handling skills are advantageous.
  • Exceptional organizational and time-management skills, with a keen attention to detail in managing follow-ups and maintaining records.
  • Proven ability to ask insightful questions, identify key issues, and resolve concerns with a focus on customer satisfaction.
  • Warm, approachable, and friendly demeanor with a genuine interest in assisting clients and building long-term relationships.
  • Desire to grow with the company and remain in the role for the long term, contributing to ongoing success and stability.


Compensation:

  • $20.00 / hour


About Us:

We are a professional real estate firm that purchases properties directly from homeowners. Our approach differs from traditional real estate agents, as we seek properties that meet our criteria, whether they are in excellent condition or require significant repairs.


Core Values:

  • Ego-free curiosity
  • Inspiring positive change
  • Integrity in our actions
  • Striving for excellence on our own terms
  • Supporting one another

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