General Manager of Premium Operations
3 weeks ago
We are seeking a highly skilled and experienced General Manager to lead our premium hospitality team. As a General Manager of Premium, you will be responsible for delivering exceptional guest experiences and ensuring that our team members uphold the highest standards of hospitality.
Key Responsibilities- Maintain positive guest relationships through regular feedback and execution of show-quality standards
- Train and convey brand clarity through menu, wine, and beverage knowledge
- Promote a positive work environment through hiring, team member engagement, and maintaining appropriate staffing levels
- Maintain state, federal, and business compliance, including responsible alcohol service guidelines, safety, and sanitation standards
- Engage in financial goals with support from the General Manager
- Employ good safety and sanitation practices
- Follow and enforce responsible alcohol service policies
- Execute required daily reporting in a timely manner
- Execute inventory controls
- Ensure team members adhere to Levy guidelines
- Execute all menu requirements and fulfill guest-specific service requests
- Ensure function setups and breakdowns are executed correctly and efficiently
- Hold team accountable to steps of service to deliver great guest service
- Ensure team members have the tools necessary to complete their jobs
- Use performance management tools to provide guidance and feedback to team members
- Promote a cooperative work climate, maximizing productivity and morale
- Conduct regularly scheduled meetings to ensure open communication between management and team members
- Interview, hire, train, and develop team members according to Levy guidelines
- 5+ years of experience in a food and beverage operational position
- Bachelor's degree in Hospitality Management is preferred
- High level of computer literacy
- Passion for hospitality, food, and retail
- Excellent interpersonal and stakeholder management skills
Frequent standing and walking, some sedentary work, frequent lifting up to 50 lbs, and frequent ascending/descending stairs.
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