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Retention Specialist

2 months ago

New York, New York, United States Center For Employment Opportunities Full time
About the Role

We are seeking a highly motivated and dedicated Retention Specialist to join our team at the Center for Employment Opportunities. As a key member of our staff, you will play a critical role in supporting our program participants in achieving their career goals and maintaining employment.

Key Responsibilities
  • Maintain frequent contact with program participants to provide ongoing support and guidance.
  • Research and connect participants to educational and vocational opportunities that align with their short- and long-term goals.
  • Provide participants with continued life skills education and relevant resources to enhance their employability.
  • Advocate for participant needs with relevant stakeholders, including parole officers and other constituencies.
  • Distribute retention incentives to participants to encourage continued employment.
  • Utilize motivational interviewing techniques to help guide participants towards goal achievement.
  • Maintain accurate client records in our case management system, updating progress notes after each meeting with participants.
Requirements
  • 1-2+ years of related experience in a field such as career development, employment services, or social work.
  • Strong customer service skills and a human-centered approach to communication.
  • Excellent time management and prioritization skills, with the ability to anticipate and address problems.
  • Computer literacy, with proficiency in Microsoft Office and experience with case management systems.
  • A passion for making a positive impact on people's lives and a commitment to social justice.
What We Offer

The Center for Employment Opportunities offers a comprehensive benefits package, including medical and dental coverage, paid parental leave, participation in a retirement plan, and professional development opportunities. We are committed to creating a workplace that promotes diversity, equity, and inclusion, and we encourage individuals from diverse backgrounds to apply.