Member Retention Specialist

4 weeks ago

New York, New York, United States VNS Health Full time
Job Summary

We are seeking a highly skilled Member Retention Specialist to join our team at VNS Health. As a key member of our outreach team, you will be responsible for conducting outbound calls to identified "At Risk" members to ensure their satisfaction with our services and address any issues they may have.

Key Responsibilities:

  • Conduct outbound calls to identified "At Risk" members to encourage continued enrollment and address any issues they may have.
  • On Board new enrollees into VNS Health, including assisting with OTC card activation, PCP assignment, verifying contact information, reviewing benefits, and guiding them through the plan design.
  • Work as a liaison between the Sales/Marketing team and new enrollees to address any issues that arise during after enrollment.
  • Participate in VNS Health Member Health Fairs, including member registration, answering questions, and providing support during the event.
  • Provide on-site presence at VNS Health locations to aid and support, ensuring any issues identified during these visits are addressed.
  • Capture relevant data related to member dissatisfaction and disenrollment and provide internal feedback on how to improve member retention.
  • Ensure a high level of customer satisfaction through proactive support and active listening.

Requirements:

  • Bachelor's Degree or equivalent work experience.
  • Minimum of two years of experience working with customers in customer service, medical, or managed care environment.
  • Bilingual in Creole and/or Spanish.
  • Excellent verbal and written communication skills.
  • Ability to demonstrate excellent service knowledge and hospitality.
  • Technologically savvy, with the ability to quickly learn and navigate different information technology systems.

About VNS Health:

VNS Health is a recognized leader and innovator in patient-centered and community-focused health care. We are committed to revolutionizing health care in the home and community. Join us in making a meaningful impact on lives, including yours.

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