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Customer Service Liaison

2 months ago

Wayne, Pennsylvania, United States The Judge Group Full time

Job Summary:

The Customer Service Receptionist role at The Judge Group is a vital position that requires exceptional communication skills and attention to detail. As a representative of our company, you will be responsible for providing top-notch customer service to individuals contacting us.

Key Responsibilities:

  • Phone and Email Support: Answer and respond to phone calls and emails in a clear, concise, and professional manner, ensuring that callers find their resolution.
  • Call Routing and Transfers: Analyze calls to determine the best course of action and transfer calls to the appropriate department or team member.
  • Mail and Package Management: Sort, organize, and deliver USPS mail and packages to the correct departments or individuals.
  • Supply Management: Stock and maintain printer station supplies, including paper, folders, and office stationery, and advise management when supplies are running low.
  • Guest Services: Greet visitors in a positive and welcoming manner, providing them with necessary information and assistance.
  • Log Maintenance: Track and maintain contact logs, including incoming packages and notifications to recipients.
  • Professional Development: Stay current with industry trends and best practices through regular research and professional development, and develop and maintain relevant skills.

Required Competencies:


Collaborative Partner: Work effectively with colleagues and management to achieve common goals.


Customer Service: Provide exceptional customer service to internal and external customers.


Detail Oriented: Maintain accurate and detailed records and logs.


Interpersonal Communication: Communicate effectively with colleagues, management, and customers.


Time Management: Prioritize tasks and manage time effectively to meet deadlines.