Product Support Specialist

1 day ago


ManchesterbytheSea, Massachusetts, United States Schleuniger Full time
About the Role

We are seeking a highly skilled Product Support Representative to join our team at Schleuniger. As a key member of our support team, you will provide technical assistance to customers, sales representatives, and internal personnel to ensure customer satisfaction and drive sales.

Key Responsibilities
  • Process customer wire samples and provide technical reports and machine recommendations.
  • Provide pre- and post-sales telephone support to customers, representatives, and personnel, including machine selection and application review, set-up, programming, and troubleshooting machines.
  • Deliver product training, both internal and off-site, to customers, representatives, and internal personnel.
  • Provide services at customer sites for higher-level systems, including sales support, equipment maintenance, 3rd party vendor support, installation, and training.
  • Manage and monitor support cases in Salesforce.
Requirements
  • 2-year technical degree and 3 years of related experience required (or equivalent combination of education and experience).
  • Strong technical aptitude required (mechanical and electrical).
  • Excellent verbal and written communication skills required.
  • Travel required - approximately 35%, ability to travel internationally if needed.
  • Must be team-oriented with the ability to multi-task.
  • Computer literacy required. MS Office (Outlook, Excel, etc.)
  • Valid Driver's License and Passport required.
About Schleuniger

Schleuniger is a company that values innovation, commitment, and openness. We encourage our employees to grow and develop their skills, and we offer a comprehensive benefits package to support their well-being. If you are a self-motivated and team-oriented individual who is eager to work in a fast-paced environment, we would like to meet you.

We are an EOE/Veterans/Disabled employer and welcome applications from diverse candidates. If you need an accommodation to apply, please contact HR.



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