Retail Operations Supervisor

1 week ago

Anchorage, Alaska, United States Liquor Stores USA Full time
Job Overview

Position Summary:

Liquor Stores USA is a leading retailer specializing in a diverse selection of alcoholic beverages. We pride ourselves on fostering a welcoming work environment that promotes teamwork and exceptional service. We are currently seeking a Retail Operations Supervisor to oversee a high-volume retail unit, ensuring a superior customer experience while training and developing team members. This role is pivotal in cultivating a robust sales culture and maintaining operational excellence.

Key Responsibilities:

Team Leadership:

  • Foster a positive workplace culture that encourages collaboration and productivity.
  • Serve as a mentor and role model, guiding team members through effective coaching.
  • Assign tasks and prioritize responsibilities among staff.
  • Communicate effectively with the team, leading productive meetings and keeping everyone informed.
  • Participate in the recruitment process and develop succession plans for the store.
  • Support team members in enhancing their performance through ongoing coaching.
  • Ensure all team members complete necessary training within designated timeframes.
  • Develop and manage efficient weekly schedules for both sales and support roles.

Customer Experience:

  • Provide outstanding customer service at all times.
  • Implement the five core customer engagement principles: Greet, Engage, Build, Add-on, and Thank.
  • Assist in resolving customer complaints related to service and sales.
  • Analyze customer feedback and surveys to improve service quality.
  • Evaluate promotional programs for effectiveness and provide insights to management.
  • Lead by example to maintain high standards of store operations.
  • Adjust operations based on customer traffic patterns.

Financial Management:

  • Ensure financial goals are met through strategic planning and resource management.
  • Collaborate with management to achieve or exceed financial targets.
  • Monitor loss prevention strategies to safeguard company assets.
  • Review financial documents for accuracy and compliance.
  • Adjust staffing schedules to optimize labor costs.
  • Develop corrective action plans when financial trends indicate potential deficits.

Operational Excellence:

  • Ensure compliance with merchandising and pricing standards.
  • Maintain a clean and organized store environment.
  • Execute merchandising initiatives and assess their impact.
  • Manage all forms of communication effectively.
  • Oversee inventory management, including ordering and receiving.
  • Address customer complaints promptly and effectively.
  • Engage in safety and loss prevention training sessions.
  • Enhance industry knowledge and build relationships with stakeholders.
  • Establish daily operational tasks for the team.
  • Review promotional materials and implement them as necessary.

Regulatory Compliance:

  • Ensure adherence to all health and safety regulations.
  • Participate in inspections and audits, implementing corrective actions as needed.
  • Maintain required certifications and training for staff.
  • Ensure compliance with all relevant governmental guidelines.
  • Follow company policies focused on social responsibility.

Qualifications:

  • Must be at least 21 years of age.
  • Minimum of one year of experience in a retail setting.
  • Preferred one year of supervisory or management experience.

Education:

  • High School Diploma or equivalent.
  • TAP or Rserving Certification preferred.
  • First-Aid Certification is a plus.
  • Training in wine, beer, or spirits is preferred but not required.

Physical Requirements:

  • Availability for a flexible retail schedule, including evenings and weekends.
  • Able to lift up to 50 pounds safely.
  • Capable of standing for extended periods.
  • Comfortable with climbing ladders.

Workplace Safety:

  • Be aware of potential hazards such as theft and workplace injuries.
  • Understand the risks associated with lifting and handling materials.
  • Be vigilant about slips, trips, and falls.
  • Handle sharp objects and broken glass safely.

Equal Opportunity Employer
Liquor Stores USA is committed to diversity and is an equal opportunity employer. We do not discriminate based on any protected status as defined by applicable laws.

Compensation and Benefits
The pay range is determined based on experience and qualifications. We offer a comprehensive benefits package, including medical, dental, vision, and retirement plans.

Privacy Notice
Liquor Stores USA respects your privacy and handles your personal information with care. For more details, please refer to our privacy policy.

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