Retail Operations Supervisor

2 weeks ago

Anchorage, Alaska, United States Liquor Stores USA Full time
Job Overview

Position Summary:

Liquor Stores USA is a leading retailer specializing in a wide selection of alcoholic beverages. We pride ourselves on fostering a welcoming work environment that emphasizes teamwork and exceptional service. We are currently looking for an Assistant Retail Manager to oversee our operations and guide a high-performing team in delivering outstanding customer service while achieving sales and operational goals.

Key Responsibilities:

Team Leadership:

  • Foster a positive workplace culture that encourages collaboration and productivity.
  • Serve as a mentor and coach to team members, enhancing their skills and performance.
  • Assign tasks effectively and prioritize daily operations.
  • Communicate essential information clearly to the team through meetings and briefings.
  • Assist in recruiting and developing talent within the store.
  • Support team members in their professional growth and address performance issues as needed.
  • Ensure all team members complete necessary training within specified timelines.
  • Manage the creation of efficient weekly schedules to optimize store operations.

Customer Experience:

  • Provide exceptional customer service at all times.
  • Implement key customer engagement strategies to enhance the shopping experience.
  • Assist in resolving customer complaints and inquiries effectively.
  • Analyze customer feedback and implement improvements based on survey results.
  • Evaluate promotional programs and provide insights to enhance effectiveness.
  • Maintain a high standard of store operations and cleanliness.
  • Adjust staffing based on customer traffic patterns to meet business needs.

Financial Management:

  • Plan and organize resources to meet financial objectives.
  • Collaborate with management to achieve sales targets.
  • Monitor inventory and loss prevention strategies to safeguard assets.
  • Review financial records for accuracy and compliance.
  • Adjust labor scheduling to optimize costs and efficiency.
  • Develop action plans to address any financial shortfalls.

Operational Excellence:

  • Ensure compliance with merchandising and pricing standards.
  • Maintain a clean and organized store environment.
  • Implement merchandising initiatives and track their success.
  • Manage communication channels effectively.
  • Oversee inventory management processes, including ordering and receiving.
  • Address customer complaints promptly and professionally.
  • Participate in training sessions and meetings to enhance operational knowledge.
  • Build strong relationships with stakeholders to support store objectives.
  • Set daily operational goals for the team.
  • Review promotional materials and execute plans accordingly.

Regulatory Compliance:

  • Ensure adherence to all health and safety regulations.
  • Participate in inspections and audits, implementing corrective actions as needed.
  • Maintain necessary certifications and training for staff.
  • Ensure compliance with all local and state regulations.
  • Adhere to company policies with a focus on ethical practices.

Qualifications:

  • Must be at least 21 years of age.
  • Minimum of 1 year of experience in a retail setting.
  • Previous supervisory or management experience is preferred.

Education:

  • High School Diploma or equivalent.
  • Relevant certifications in alcohol service are a plus.
  • Training in beverage knowledge is preferred but not required.

Physical Requirements:

  • Ability to work a flexible retail schedule, including evenings and weekends.
  • Capable of lifting up to 50 pounds safely.
  • Able to stand for extended periods.
  • Comfortable using ladders as needed.

Additional Skills:

  • Self-motivated and driven to succeed.
  • Strong customer service orientation.
  • Proven leadership abilities in managing teams.
  • Solid sales background with a record of achievement.
  • Excellent communication skills, both written and verbal.
  • Must pass a background check.
  • Reliable transportation is necessary.
  • Strong understanding of retail financial reports.

Workplace Considerations:

  • Potential exposure to theft and safety hazards.
  • Risk of overexertion injuries.
  • Handling of materials and equipment.
  • Awareness of slips, trips, and falls.

Equal Opportunity Employer
Liquor Stores USA is committed to diversity and inclusion in the workplace. We do not discriminate based on any protected status and strive to create an environment where all employees feel valued and respected.

Compensation and Benefits
The compensation offered will be based on the candidate's experience and qualifications. Our comprehensive benefits package includes medical, dental, vision, and retirement plans, among others.

Privacy Notice
Liquor Stores USA respects your privacy and handles your personal information with care. For more details, please refer to our privacy policy.

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