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Liquor Store Operations Supervisor

2 months ago

Anchorage, Alaska, United States Liquor Stores USA Full time
Job Description

Position Overview:

At Liquor Stores USA, we pride ourselves on being a leading retailer of fine wines, craft beers, and premium spirits. Our work environment is characterized by a welcoming atmosphere and a dynamic team spirit. This role is integral to the management of our Northern Lights/Spenard location, where we prioritize convenience, variety, and exceptional service. The Operations Supervisor will assist in overseeing a significant business unit, focusing on enhancing the customer experience, understanding client needs, fostering a customer-centric culture, participating in inventory management and merchandising, and ensuring the store is fully stocked and prepared to meet customer demands.

Key Responsibilities:

Team Leadership:

  • Exemplify a customer-first approach, maintaining a friendly demeanor with all patrons.
  • Encourage a positive workplace culture that makes the store an enjoyable place for employees.
  • Serve as a role model, motivating and supporting fellow team members.
  • In the absence of management, assign tasks to team members and establish priorities.
  • Communicate effectively with the team, participating in meetings and sharing relevant information.
  • Guide team members while aligning with management goals.

Customer Engagement:

  • Provide outstanding customer service at all times.
  • Implement the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank.
  • Welcome customers upon entry to the store.
  • Drive sales by educating and recommending products to every customer.
  • Maintain a high level of product knowledge through timely training completion.
  • Address customer complaints in the absence of management and ensure all issues are reported.
  • Assist customers with store services and provide transportation options when necessary.

Daily Operations:

  • Ensure compliance with merchandising and pricing standards.
  • Maintain a clean and organized store environment, addressing maintenance needs promptly.
  • Implement merchandising initiatives effectively.
  • Manage all forms of communication (mail, email, voicemail).
  • Oversee inventory levels and restocking processes.
  • Enhance product knowledge continuously.
  • Establish daily objectives for the store, including team meetings and sales tracking.

Financial Responsibilities:

  • Process customer transactions accurately using the Point-of-Sale (POS) system.
  • Understand the POS system and manage various transaction types.
  • Adhere to all cash handling policies and procedures.
  • Ensure proper execution of opening and closing procedures.
  • Complete daily financial reports.
  • Secure cash deposits and ensure safes are locked at all times.
  • Aim to achieve daily sales targets.

Physical Requirements:

  • Availability to work a flexible retail schedule, including evenings and weekends.
  • Ability to lift up to 50 pounds safely.
  • Capacity to stand for extended periods.
  • Comfortable with climbing ladders as needed.

Employee Rights:

  • Right to refuse unsafe work conditions.
  • Right to participate in workplace health and safety initiatives.
  • Right to be informed about potential workplace hazards.

Employee Responsibilities:

  • Comply with Occupational Health and Safety regulations.
  • Utilize personal protective equipment as required.
  • Report workplace hazards to management.
  • Immediately report all accidents and incidents to management.
  • Notify management of any broken or damaged equipment.

Equal Opportunity Employer
Liquor Stores USA is committed to diversity and is an equal opportunity employer. We do not discriminate based on race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender identity, sexual orientation, marital status, military status, disability, or any other characteristic protected by law. Our management team is dedicated to ensuring compliance with this policy in all aspects of employment.

Compensation and Benefits
The pay range provided is a general guideline. The final pay rate will be determined based on the candidate's experience, qualifications, and other relevant factors. Our comprehensive benefits package includes medical, dental, vision, disability coverage, life insurance, paid leave, and a 401(k) retirement plan. Benefits are tailored to the specific role.

Privacy Policy
Liquor Stores USA respects your privacy and safeguards your personal information. For more details, please refer to our privacy policy.