Claims Account Manager

1 day ago

Chicago, Illinois, United States XL Group Full time
Job Title: Claims Account Manager - US Mid-Market

We are seeking a highly skilled Claims Account Manager to join our US Mid-Market team. As a Claims Account Manager, you will be responsible for managing claims-related service issues for our customers, Third Party Administrator, and key distribution partners.

Key Responsibilities:
  • Represent AXA XL externally with brokers and customers, promoting our claims value proposition to help distinguish us in the US Mid-Market marketplace.
  • Participate in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.
  • Complete new account implementations, including completion of Welcome/Onboarding meetings with new insured, in-house claims units, TPA, and broker partners to ensure all parties are aware of their roles and responsibilities on the claim program.
  • Interact with in-house claim units and third-party administrators as needed, to develop, implement, and monitor compliance with client-specific instructions and any action plans related to performance on the claim program.
  • Manage the claim review process for the client, including coordinating the necessary internal and external resources to conduct the review, and coordinating the review meeting.
  • Conduct meetings with clients and brokers as necessary to resolve issues and manage the ongoing client relationship.
  • Interact with the Claims Technical Team on losses. Proactive communication with internal and external stakeholders to deliver optimal claims service.
  • Lead client stewardship meetings to address performance of the Insured and opportunities for improvement, in participation with the in-house claim units and third-party claims administrator.
  • Manage and participate in Lessons Learned calls with internal and external stakeholders.
Qualifications:
  • Broad claims account and vendor management experience, ideally within a TPA or Insurance Carrier.
  • Robust organizational abilities to track multiple projects and tasks.
  • Effective technical multi-jurisdictional claims experience in a broad base of lines of business, including but not limited to: Worker's Compensation, Auto, General Liability, Property, and Umbrella.
  • Technical skills with Excel, PowerPoint, and Word, and/or business intelligence tools to perform loss run data evaluations.
  • Education: A Bachelor's Degree or equivalent is required for this role. Chartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not required.
  • Excellent verbal and written communication, negotiation, and presentation skills, with the ability to communicate both internally and externally with senior management and business partners.
  • Travel is anticipated as up to 20% of the time.
About AXA XL:

AXA XL is a leading global insurance company, known for solving complex risks. We provide innovative and flexible risk solutions to mid-sized companies, multinationals, and inspirational individuals. Our comprehensive and efficient capital platform, data-led insights, celebrated technology, and best talent in an agile and inclusive workspace empower us to deliver top client service across all our lines of business.

We are committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity, and origins, marital status, religion, disability, or any other protected characteristic. We strive for market alignment and internal equity with our colleagues' pay. We offer a wide range of benefits, including a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and position themselves for the next step of their careers.

We are proud to be named to the Diversity Best Practices Index and signatory to the UK Women in Finance Charter. We have five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion, with 20 chapters around the globe. We offer robust support for Flexible Working Arrangements and Enhanced family-friendly leave benefits.

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