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Senior Business Control Specialist

2 months ago

Jacksonville, Florida, United States Bank of America Full time
Job Title: Senior Business Control Specialist

At Bank of America, we are committed to helping our customers achieve their financial goals through responsible growth. As a Senior Business Control Specialist, you will play a critical role in driving and executing internal control discipline and operational excellence within our organization.

Key Responsibilities:
  • Provide analytical and administrative support for internal control processes and tools to drive adherence to enterprise-wide standards.
  • Monitor and test controls to identify issues and control improvements for remediation.
  • Implement optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
  • Conduct quality inspection reviews to enhance employee performance and control effectiveness.
  • Perform QA activities, including executing on controls, managing cases, and reporting results.
  • Execute initiatives to identify areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success.
  • Support the overall management of regulatory exams, internal audits, and other monitoring and inspection reviews.
  • Monitor and execute Single Process Inventory (SPI) inventory/Process Owner Portal (POP) change requests and validate outcomes.
  • Partner with ETS Management, Risk & Compliance, and other SPI content owners to validate inventory accuracy.
  • Facilitate periodic evaluation of process and control effectiveness to ensure compliance with laws, rules, regulations, policies, and standards.
Requirements:
  • A minimum 5 years of financial services experience relating to risk management, audit, or compliance disciplines.
  • Strong verbal and written communication skills, including questioning, listening, influencing, critical thinking, and connecting appropriate solutions to business needs.
  • Prior experience developing Quality Assurance (QA) Framework/SPI Inventories.
  • Strong critical thinking skills and demonstrated ability to balance risk/reward in the decision-making process.
  • Strong research, attention to detail, planning, and management organizational skills.
  • Ability to make recommendations and provide guidance to effectively guide tasks.
  • MS Office proficiency (Excel, Word, PowerPoint).
  • Flexibility and ability to effectively work in a changing environment.
Desired Qualifications:
  • ETS knowledge/experience.
Skills:
  • Controls Management
  • Issue Management
  • Monitoring, Surveillance, and Testing
  • Quality Assurance
  • Risk Management
  • Analytical Thinking
  • Attention to Detail
  • Critical Thinking
  • Problem Solving
  • Written Communications
  • Decision Making
  • Innovative Thinking
  • Prioritization
  • Recording/Organizing Information
  • Research