Fitness Center Representative

1 day ago


Tampa, Florida, United States Planet Fitness Full time
Job Title: Member Services Representative

At Planet Fitness, we're committed to providing an exceptional experience for our members. As a Member Services Representative, you'll play a vital role in delivering outstanding customer service and ensuring our members feel valued and supported.

Key Responsibilities:
  • Member Engagement: Greet members, prospective members, and guests with a friendly smile, providing exceptional customer service and creating a welcoming atmosphere.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
  • Account Management: Facilitate updates to member accounts, respond to questions and concerns in a timely and professional manner, and escalate issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring a safe and healthy environment for our members.
Requirements:
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Familiarity with basic computer systems and software.
  • Fitness and Health Passion: A genuine interest in fitness and health is essential.
  • Positive Attitude: A upbeat and positive attitude is required to provide exceptional customer service.
  • Punctuality and Reliability: Must be punctual and reliable, with a strong commitment to meeting deadlines.
  • Exceptional Communication Skills: Excellent communication and interpersonal skills, with the ability to interact positively and professionally with members and colleagues.
  • High School Diploma/GED: A high school diploma or equivalent is required.
  • Age Requirement: Must be at least 18 years old.
Physical Demands:
  • Standing and Walking: Continual standing and walking during shifts.
  • Talking and Communication: Continual talking in person or on the phone during shifts.
  • Lifting: Occasional lifting of up to 50 pounds.
  • Toxic Chemicals: May encounter toxic chemicals during shifts.


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