Human Resources Service Center Representative

4 days ago


Tampa, Florida, United States TalentBurst Full time
Job Title: Human Resources Service Center Representative

At TalentBurst, we are seeking a highly skilled and customer-focused Human Resources Service Center Representative to join our team. As a key member of our HR Service Center, you will be responsible for providing exceptional service to our employees, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service to employees via phone, email, and in-person
  • Answer employee inquiries and resolve issues related to benefits, employment policies, and procedures
  • Escalate complex issues to senior HR representatives or management as needed
  • Maintain accurate and up-to-date records of employee interactions and issues
  • Collaborate with other HR teams to ensure seamless service delivery
Requirements:
  • 1-2 years of experience in human resources administration and/or a call center environment
  • Familiarity with HR systems, such as HRIS, Applicant Tracking, and HR Reporting
  • Excellent customer service, communication, and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications:
  • Transcription experience
  • Previous open enrollment support
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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