Residential Security Technician
1 week ago
Position Overview
A3 Smart Home is committed to enhancing the safety and security of our clients' residences. We believe in a future where every home is equipped with the latest technology to ensure peace of mind. As a key player in our mission, you will be responsible for the installation, maintenance, and enhancement of our smart home security systems.
Why Choose A3 Smart Home?
- Competitive Compensation: Engage in our discretionary annual incentive program based on your role.
- Retirement Benefits: Enjoy a 401k plan with a dollar-for-dollar company match up to 6% of eligible earnings.
- Comprehensive Health Benefits: Access medical, dental, vision, and wellness programs.
- Paid Time Off: Accumulate paid time off monthly, with additional hours for community service.
- Supportive Work Culture: Your contributions will be valued as we strive to deliver exceptional service.
- Exclusive Membership: Receive a complimentary A3 Smart Home membership.
- Employee Discounts: Benefit from discounts on A3 products.
- Education Assistance: Participate in our tuition reimbursement program.
Key Responsibilities
- Conduct diagnostic assessments of security systems and perform troubleshooting and repairs on low voltage security and home automation systems, including cameras, locks, and thermostats.
- Install or upgrade low voltage security and home automation systems, ensuring optimal functionality.
- Adapt existing equipment to integrate with our Smart Home systems.
- Educate clients about our products and services, ensuring they can effectively utilize their installed systems.
- Assess client security needs and recommend additional products and services for enhanced protection.
- Maintain accurate records of inventory, job notes, and quality assurance metrics, and communicate effectively with management regarding any issues.
Required Skills and Qualifications
- Minimum of one year experience in a customer service role.
- Exceptional communication and conflict resolution skills.
- Must be at least 21 years of age.
- Strong written and verbal communication abilities.
- Sales experience is a plus.
- Familiarity with low voltage systems is preferred.
- Basic understanding of wireless communication and troubleshooting.
- Eagerness to learn new technologies and skills.
Licensing and Certifications
- Must meet the requirements for relevant licenses and certifications.
- Ability to perform installations of life safety devices and smart home components.
- Experience with system takeovers for various brands.
- Proficient in using hand tools, laptops, and tablets.
- Valid driver's license and ability to operate a company vehicle.
Work Environment
This role primarily involves fieldwork, requiring physical activities such as standing, sitting, bending, lifting, and climbing. You will be expected to lift items weighing up to 40 pounds and utilize personal computers or tablets extensively. Use of hand and power tools will be necessary on occasion.
Compensation: Our compensation range is designed to be competitive, ensuring fair pay analysis.
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