Enrollment Services Coordinator
2 weeks ago
Position Information
Functional Title
Registration Specialist
Position Type
Classified
Appointment Type
Regular
FTE %
100
Work Schedule
This is an onsite position.
University Overview
Join the University of La Verne, a distinguished institution where your professional journey flourishes in a dynamic and inclusive atmosphere. Since its inception in 1891, our university has been a sanctuary for dedicated individuals.
At the University of La Verne, we uphold four fundamental values that distinguish us: Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If these principles resonate with you and you aspire to create a significant impact, your journey starts here.
With a legacy of 132 years, the University of La Verne proudly supports a global network of over 89,000 successful alumni. Recognized as the top private university in California for social mobility by U.S. News and World Report 2024, and ranked 33rd among U.S. Colleges by the Wall Street Journal 2024, we are committed to educational excellence.
Diversity Statement
We are dedicated to fostering a diverse and inclusive environment where students benefit from the varied experiences and perspectives of their peers, faculty, and staff. Our commitment to diversity enhances educational quality and cultivates positive, respectful learning communities.
Job Description Summary
This role is essential in adhering to FERPA guidelines while providing professional support to all student demographics in various aspects of registration and records management. Responsibilities include processing transcript requests, grade modifications, enrollment verifications, manual registrations, registration overrides, and maintaining student records. Exceptional customer service is paramount when assisting the university community and the public at the Registrar's Office.
Minimum Qualifications
- 2 years of experience in customer service
- 1 year of clerical or office experience
- Strong communication skills
- Critical thinking abilities
- Attention to detail
- Proficiency in word processing and spreadsheet software
- Experience with relational databases
- Experience in higher education
- Familiarity with student information systems, such as Banner
- Bachelor's degree preferred
- Proficiency in Microsoft Office Software
- Fluency in Spanish
Compensation is determined by various factors unique to each candidate, including job-related skills, experience, certifications, education, and work location. The offered salary is just one component of the total compensation package.
Benefits include a comprehensive health and wellness plan, tuition remission for employees and their families, a generous contribution to the University's retirement plan, and a substantial time-off policy.
Employment is contingent upon successful completion of a background check and employment verification.
Location
La Verne Main Campus
Number of Vacancies
1
Specific Duties
REGISTRATION
1. Assist students, staff, and faculty with MyLaVerne navigation and manual registration processes, including grade option changes and registration overrides, in accordance with university policies.
2. Resolve common registration issues and communicate university policies effectively.
3. Process leave of absence and withdrawal requests.
4. Provide exceptional customer service at the front counter and through the main Registrar phone line and email.
Percentage Of Time
35
Specific Duties
TRANSCRIPTS & VERIFICATIONS
1. Manage the receipt, processing, packaging, and mailing of official transcripts.
2. Assist students with transcript order troubleshooting and general inquiries.
3. Conduct research and respond to verification requests in compliance with FERPA and university policies.
4. Collaborate with Registrar staff to assist students with the apostille process.
Percentage Of Time
30
Specific Duties
STUDENT RECORD MAINTENANCE
1. Process third-party access and privacy requests in line with FERPA and university policy.
2. Support end-of-term processing, including grade submission and academic standing checks.
3. Ensure data integrity in student records, verifying and updating information as necessary.
4. Research and resolve duplicate records in collaboration with other offices.
5. Scan and index student documentation for archival purposes.
Percentage Of Time
20
Specific Duties
OTHER DUTIES
1. Assist in building and maintaining class schedules in the student information system.
2. Participate in testing new technologies used in the Registrar's Office.
3. Support the Lead Registration Specialist with undergraduate academic appeals as needed.
4. Contribute to Commencement-related activities.
5. Uphold a commitment to diversity, inclusivity, and equity.
6. Provide quality customer service.
7. Assist with additional projects as assigned by Registrar Office leadership.
Percentage Of Time
15
Salary Range
Minimum:
$16.83
Maximum:
$23.50
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