Intake Coordinator
24 hours ago
Bournewood Health Systems is seeking a highly organized and communicative Intake Coordinator to manage referrals and billing from a central office location in Brookline, MA.
Key Responsibilities- Manage day-to-day referrals and admissions at seven partial hospitalization programs (PHPs) from the main hospital location in Brookline and at satellite locations in Woburn, Lowell, and Dedham.
- Maintain relationships with external and internal referral sources.
- Communicate with various internal departments to coordinate patient care, including inpatient units, staff at other PHPs, Patient Accounts and Billing Department, and insurance companies.
- Facilitate clinical care with an interdisciplinary team of professionals, including licensed mental health counselors, clinical social workers, physicians, nurses, advanced practice nurses, and psychologists.
- Check insurance eligibility for all enrolled patients daily.
- Provide insurance benefit information and billing codes to the Patient Accounts and Billing Department.
- Manage billing and census documentation for all programs.
- Collaborate with staff at associated sober homes to facilitate housing and transportation to and from the main hospital location.
- Develop and maintain relationships with various external agency referral sources, including Emergency Service Programs, hospitals, and clinics.
- Attend and participate in internal and external meetings and committees, as requested.
- Monitor patient satisfaction surveys and identify areas for improvement.
- A high school diploma or equivalent is required.
- Exceptional organizational, communication, and time-management skills are essential.
- Basic computer, telephone, and copy machine skills are necessary.
- The ability to maintain a calm and respectful demeanor when handling difficult people or situations is required.
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