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Patient Accounting Billing Solutions Representative
4 weeks ago
The Patient Accounting Billing Solutions Representative at Dana-Farber Cancer Institute plays a vital role in handling patient-related calls, managing credit and collections activities, and coordinating the Medicare Bad Debt program. This position requires expertise in multiple modules in Epic, a system-based work queue, to resolve accounts and provide a conclusive response to patients in a timely and effective manner.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds.
Key responsibilities include:
- Coordinating all account activity when balance becomes patient responsibility, including communication with the patient and guarantors and collection agencies.
- Coordinating collections referral process for patients with outstanding balances, including setting up payment plans or referring the patient to resources offered by the Institute.
- Reviewing patient accounts to ensure third-party follow-up has been complete in advance of collection activities.
- Resolving and/or directing requests from external sources, such as detailed bill requests from attorney offices.
- Conducting proper collection and/or write-off of patient account balances according to DFCI policy.
- Reviewing and resolving patient correspondence through various work queues.
- Performing daily cash drawer reconciliation for both internal and agency credit card payments.
- Coordinating patient inquiries across departments to ensure patient questions are addressed in a timely manner.
Requirements include:
- High school diploma required; bachelor's degree preferred.
- 3-5 years of experience in a similar billing solution setting required.
- Knowledge of insurance follow-up and third-party billing requirements, practices, and procedures is required.
- Strong working knowledge of MS Excel.
- Knowledge and experience in Epic specialty billing preferred.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
