Patient Accounting Billing Solutions Representative

1 week ago


Brookline, Massachusetts, United States Dana-Farber Cancer Institute Full time
Job Summary

The Patient Accounting Billing Solutions Representative plays a critical role in handling patient-related calls, managing credit and collections activities, and coordinating the Medicare Bad Debt program. This position requires strong communication and organizational skills to effectively manage patient accounts and ensure timely resolution of issues.

Key Responsibilities
  • Coordinate all account activity when balance becomes patient responsibility, including communication with the patient and, if applicable, guarantors and collection agencies.
  • Coordinate collections referral process for patients with outstanding balances, including setting up payment plans or referring the patient to resources offered by the Institute.
  • Review patient accounts to ensure third-party follow-up has been complete in advance of collection activities.
  • Resolve and/or direct requests from external sources, such as detailed bill requests from attorney offices.
  • Conduct proper collection and/or write-off of patient account balances according to DFCI policy.
  • Review, initiate, and process self-pay refunds.
  • Perform daily cash drawer reconciliation for both internal and agency credit card payments.
  • Coordinate patient inquiries across departments to ensure patient questions are addressed in a timely manner.
  • Review patient accounts to ensure all payments are accurately posted in advance of collection activity.
Requirements
  • High school diploma required; bachelor's degree preferred.
  • 3-5 years of experience in a similar billing solution setting required.
  • Knowledge of insurance follow-up and third-party billing requirements, practices, and procedures is required.
  • Strong working knowledge of MS Excel.
  • Knowledge and experience in Epic specialty billing preferred.
Working at Dana-Farber Cancer Institute

Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. Our team is dedicated to creating an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds.



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