Psychiatry Patient Experience Liaison
2 weeks ago
We are seeking a highly skilled Patient Experience Representative to join our Psychiatry team at Boston Children\u2019s Hospital. The ideal candidate will possess excellent communication skills, a strong ability to work with diverse internal and external constituencies, and a passion for delivering exceptional patient care.
Key Responsibilities:
- Patient Encounter Management:
- Provide positive and effective customer service that supports unit operations
- Collaborate with referring providers and practices
- Obtain required authorizations to compile patient and staff schedules
- Schedule patients and support the patient encounter
- Check In / Check Out:
- Greet and direct patients, families, and visitors
- Monitor daily schedule and coordinate flow with clinicians/supervisor
- Reconcile payments and prepare deposits, providing record of transactions in Hospital systems
- Facilitate and direct communication with Financial Counseling
- Administrative:
- Record and forward messages, triage calls for urgent information or services, initiate calls for emergency services
- Provide routine clerical support as needed
- Admin support for Admissions, Discharges, and Transfers
- Reconcile patient charts during admissions and discharges
- Update and reconcile the Patient Monitoring System upon admission, discharge, and transfer
- A high school level of education, Bachelor\u2019s Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Boston Children\u2019s Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork.", "lang_code": "en"}
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Per diem Patient Experience Liaison
4 weeks ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Per diem Patient Experience Representative to join our Psychiatry department at Boston Children's Hospital. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesPatient Encounter Management:Deliver outstanding customer service to...
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Patient Experience Liaison
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Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob Summary:We are seeking a highly skilled Patient Experience Representative to join our Learning Disabilities Department within Neurology at Boston Children's Hospital. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support.Key Responsibilities:Patient Encounter Management:Deliver outstanding...
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Patient Experience Liaison
2 weeks ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob Title: Patient Experience Representative - Hybrid: Learning DisabilitiesWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team in the Learning Disabilities Department within Neurology at Boston Children's Hospital.Key Responsibilities:Patient Encounter Management:Provide exceptional customer service to...
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Patient Experience Liaison
3 weeks ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our Neurology department, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesPatient Encounter Management:Deliver outstanding customer service to patients, families, and...
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Patient Experience Liaison
4 weeks ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob Summary:We are seeking a highly skilled Patient Experience Representative to join our Learning Disabilities Department within Neurology at Boston Children's Hospital. As a key member of our team, you will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and families.Key...
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Patient Experience Liaison
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Brookline, Massachusetts, United States Boston Children's Hospital Full timeAt Boston Children’s Hospital, we strive to create an inclusive and diverse work environment that reflects the communities we serve. As a Patient Experience Representative, you will play a vital role in supporting our Neurology department’s mission to provide exceptional care to our patients and families.Key Responsibilities:Patient Encounter...
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Patient Experience Liaison
2 weeks ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob Summary:We are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. In this role, you will be responsible for providing exceptional customer service to patients, families, and visitors, while also supporting the smooth operation of our Neurology department.Key Responsibilities:Patient Encounter...
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Per Diem Patient Experience Liaison
3 weeks ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob Posting DescriptionSchedule:We are seeking a Per Diem Patient Experience Representative to join our team at Boston Children's Hospital. The ideal candidate will be available to work the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or 1⁄2 time of either.This Patient Experience Representative will be responsible for:Patient Encounter...
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Patient Experience Liaison
4 days ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeAt Boston Children's Hospital, we strive to create an inclusive work environment that reflects the diversity of our patients and communities.We are seeking a Patient Experience Representative to join our Learning Disabilities Department within Neurology.This role will provide positive and effective customer service, supporting unit operations and...
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Intake Coordinator
2 weeks ago
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Psychiatry Intake Coordinator
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Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Intake Coordinator to join our Outpatient Psychiatry Department at Boston Children's Hospital. As a key member of our team, you will be responsible for orchestrating appointments and procedures across various sectors of the enterprise.Key ResponsibilitiesData Verification: Collect, verify,...
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Intake Coordinator
2 weeks ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryBoston Children's Hospital is seeking a highly skilled Intake Coordinator to join our Outpatient Psychiatry Department. As a key member of our team, you will be responsible for coordinating appointments and procedures across various sectors of the enterprise, ensuring seamless communication with providers, facilities, and families.Key...
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Clinical Social Worker
4 weeks ago
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Clinical Social Worker
4 weeks ago
Brookline, Massachusetts, United States Children's Hospital Boston Full timeClinical Social Worker Job Description **Job Summary:** We are seeking a skilled Clinical Social Worker to join our Outpatient Psychiatry team at Boston Children's Hospital. As a Clinical Social Worker, you will play a vital role in providing high-quality care to patients and families coping with complex personal, family, medical, and environmental...
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Clinical Social Worker
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Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob Title: Clinical Social Worker, MSW LICSWThe Boston Children's Hospital is seeking a highly skilled Clinical Social Worker to join our Outpatient Psychiatry team. As a key member of our team, you will provide clinical social work services to patients and families, assisting them in coping with complex personal, family, medical, and environmental...
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Clinical Social Worker
4 weeks ago
Brookline, Massachusetts, United States Boston Childrens Hospital Full timeClinical Social Work Opportunities at Boston Children's Hospital **Job Summary:** We are seeking a skilled Clinical Social Worker to join our Outpatient Psychiatry team at Boston Children's Hospital. As a Clinical Social Worker, you will provide clinical social work services to assist patients and families cope with complex personal, family, medical and...
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Clinical Social Worker
2 weeks ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob Title: Clinical Social Worker, MSW LICSWBoston Children's Hospital is seeking a skilled Clinical Social Worker to join our Outpatient Psychiatry team. As a key member of our multidisciplinary team, you will provide clinical social work services to assist patients and families cope with complex personal, family, medical, and environmental...