Psychiatry Patient Experience Liaison

2 weeks ago


Brookline, Massachusetts, United States Boston Children's Hospital Full time
{"title": "Patient Experience Representative - Psychiatry", "description": "Job Summary:
We are seeking a highly skilled Patient Experience Representative to join our Psychiatry team at Boston Children\u2019s Hospital. The ideal candidate will possess excellent communication skills, a strong ability to work with diverse internal and external constituencies, and a passion for delivering exceptional patient care.

Key Responsibilities:
  • Patient Encounter Management:
    • Provide positive and effective customer service that supports unit operations
    • Collaborate with referring providers and practices
    • Obtain required authorizations to compile patient and staff schedules
    • Schedule patients and support the patient encounter
  • Check In / Check Out:
    • Greet and direct patients, families, and visitors
    • Monitor daily schedule and coordinate flow with clinicians/supervisor
    • Reconcile payments and prepare deposits, providing record of transactions in Hospital systems
    • Facilitate and direct communication with Financial Counseling
  • Administrative:
    • Record and forward messages, triage calls for urgent information or services, initiate calls for emergency services
    • Provide routine clerical support as needed
    • Admin support for Admissions, Discharges, and Transfers
    • Reconcile patient charts during admissions and discharges
    • Update and reconcile the Patient Monitoring System upon admission, discharge, and transfer
Requirements:
  • A high school level of education, Bachelor\u2019s Degree preferred
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies
What We Offer:
Boston Children\u2019s Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork.", "lang_code": "en"}

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