Program Officer for Refugee Services

4 weeks ago

Baltimore, Maryland, United States Lutheran Immigration and Refugee Service Full time
Job Title: National Resource and Referral Manager

We are seeking a highly skilled and experienced National Resource and Referral Manager to join our team at Lutheran Immigration and Refugee Service (LIRS). As a key member of our team, you will be responsible for providing oversight of the identification of resources and supportive services to support newly arriving refugees and Special Immigrant Visa holders.

Key Responsibilities:
  • Develop and implement standard operating procedures to ensure resources needed to support the day-to-day delivery of VRandP case management and referral services are streamlined and easily accessible to both staff and clients.
  • Ensure the regional coordinators work to equip the VRandP team with timely and accurate resources to support newly arriving refugees.
  • Cultivate new relationships with local, state, and national service providers, referral partners, and employment programs in close collaboration with the VRandP leadership team.
  • Develop outreach and training materials geared towards local community organizations and partners.
  • Create a national strategy to ensure timely identification and connection to needed services.
  • Ensure timely provision of technical assistance to staff with questions relating to regional and local resources to support service delivery.
  • Alleviate concerns around VRandP clients accessing local benefits and assistance and ensure onward referrals within the community.
  • In close collaboration with the VRandP leadership team, ensure that newly arriving refugees are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
  • Put strong systems in place to ensure clients are firmly connected to ongoing services and support including state-funded programs, ORR-funded Preferred Communities program, Refugee Support Services, etc.
  • Work in collaboration with the VRandP leadership team to ensure there is shared knowledge and cohesion among the team.
  • Foster relationships with local government, donors, media, and community partners.
  • Serve as an advocate on behalf of refugees, immigrants, and other vulnerable populations in the local communities.
  • Conduct supervisions, and annual performance evaluations, and lead annual team goal setting.
  • Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
Requirements:
  • Bachelor's degree from an accredited institution; Master's degree in business, social services administration, non-profit management, related field preferred, or equivalent combination of education and experience.
  • Minimum of five (5) years of professional work experience, including at least two (2) years of experience managing staff - including hiring, evaluating, and holding staff accountable.
  • Experience working with refugees and immigrants, and knowledge of U.S. refugee and asylum law are strongly preferred.
  • Experience managing city, state, and federal grants.
  • Program management experience including experience with monitoring and evaluation to ensure program quality and compliance with grant/donor requirements.
  • Strong leadership experience and team-building skills, with the capacity to serve as lead for culturally appropriate and competent client care.
  • Solid experience with budget management and oversight of financial processes.
  • Excellent interpersonal skills and ability to communicate effectively both verbally and in writing to government funders, donors, clients from diverse cultural backgrounds and experience, multicultural staff, community partners, and volunteers.
  • International work or study experience and second language abilities are a plus.
  • Ability to work under pressure and respond effectively in crisis management.
  • Exceptional time management, attention to detail, ability to multi-task, and meet deadlines.
  • Strong decision-making skills and capacity to delegate decision-making to team members.
  • Proficient in the use of Microsoft Office Suite, financial systems, and database programs.
  • Valid insurance, and a reliable vehicle to be able to travel locally as required for the performance of duties.
  • Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
What We Offer:
  • Medical, dental, and vision available on the first day of employment.
  • Professional development, tuition reimbursement.
  • Generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays.
  • 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave.
  • Company 403(b) contribution of 3%, an additional 7% match which vests immediately.
  • Family Building benefits for reproductive procedures, adoption/foster care assistance, and an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few).

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about transforming communities with a mission-driven organization, please submit your application.

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