Customer Service Representative

4 days ago


Green Bay, Wisconsin, United States Bank of Luxemburg Full time
Job Opportunity

Bank of Luxemburg is seeking a part-time Customer Service Associate to join our team at the Howard branch. This role will involve working 15-25 hours per week, including 2-3 Saturday mornings per month.

Key Responsibilities
  • Process teller transactions, including savings, checking, and time deposit transactions.
  • Process customer loan payments, safe deposit box payments, savings bond redemptions, and cash advance requests.
  • Issue personal money orders and cashiers checks.
  • Balance and verify cash drawer.
  • Wrap coin and currency.
  • Assist with the processing of daily imaging.
  • Assist with maintaining branch ATM/ITM machine.
  • Perform branch opening and closing duties.
  • Maintain postage stamp inventory.
  • Order checks and deposit tickets for customers.
  • Assist customers with imaging research and balancing accounts.
  • Identify and report potential fraudulent customer activity.
  • Follow bank policies, procedures, and regulatory compliance when completing transactions.
  • Evaluate and place holds when necessary for transactions.
  • Add and perform maintenance on customer and non-customer information profiles.
  • Assist with customer safe deposit box access.
  • Assist with EFT card travel alerts and online banking and 24-hour banker inquiries.
Requirements
  • Strong people skills required.
  • Cash handling, problem solving, and previous customer service skills desired.
  • Must be detail oriented, organized, and able to handle multiple tasks.
  • Able to handle confidential information and positively represent the company.

We are looking for a candidate who is customer-focused, approachable, and able to work in a fast-paced environment. If you are a team player with excellent communication skills, we encourage you to apply for this exciting opportunity.



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