Patient Access Representative

4 days ago


Morrisville, North Carolina, United States UNC Health Full time
About the Role

The Patient Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.

Key Responsibilities
  • Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment.
  • Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
  • Answers telephones, directs calls, takes and delivers telephone encounters in Epic.
  • Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
  • Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers.
  • Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
  • Complete other administrative work as needed.
Requirements
  • High School Diploma or GED
  • One (1) year of customer service and/or clerical experience
  • Knowledge of healthcare industry and medical terminology
About UNC Health

UNC Health is a private, fully-owned subsidiary of UNC Health Care System. We are committed to improving the health and well-being of the unique communities we serve.



  • Morrisville, North Carolina, United States Apria Full time

    About the RoleThe Patient Service Technician is a critical member of our team, responsible for delivering and picking up medical equipment from homecare patients. This role requires a high level of customer service, attention to detail, and ability to work independently.Key ResponsibilitiesDeliver and pick up medical equipment from patients' homes, ensuring...

  • Registered Nurse

    7 days ago


    Morrisville, North Carolina, United States Duke Health Full time

    About the RoleWe are seeking a highly skilled Registered Nurse to join our Vascular Access Team at Duke Health. As a Clinical Nurse, you will play a critical role in providing exceptional patient care and contributing to the success of our healthcare team.Key ResponsibilitiesInsert and troubleshoot vascular access devices, including peripheral IVs and...


  • Morrisville, North Carolina, United States TEKsystems Full time

    Position Overview: Our client, a distinguished healthcare organization, is seeking a Spravato Care Coordinator to join their team. This role offers competitive compensation and opportunities for professional development.Key Responsibilities:Act as a regional expert in benefit coordination and support services, managing interactions with healthcare providers...


  • Morrisville, North Carolina, United States UNC Health Full time

    About the RoleWe are seeking a highly skilled Project Manager Operations - Care Access to join our team at UNC Health. As a key member of our organization, you will play a critical role in supporting the development and execution of strategic self-scheduling initiatives within the Care Access and Service Integration (CASI) department.Key...


  • Morrisville, North Carolina, United States UNC Health Care Full time

    Become a vital part of an inclusive organization with over 40,000 diverse employees, dedicated to enhancing the health and well-being of the unique communities we serve.Position Overview:The Revenue Cycle Representative is tasked with a variety of intricate responsibilities, including managing outstanding insurance claims that lack responses from payors,...


  • Morrisville, North Carolina, United States Thermo Fisher Scientific Full time

    Work Schedule: Rotating shifts, 8 hours per day between 9AM - 8PM EST.Environmental Conditions: Office setting.Job Overview:At Thermo Fisher Scientific, you will engage in meaningful work that contributes to the advancement of health and science. Our culture fosters continuous learning and personal development, empowering you to make impactful...


  • Morrisville, North Carolina, United States SafeSplash Full time

    Join SafeSplash + SwimLabs as a Customer Service Representative!At SafeSplash + SwimLabs, we believe in making a difference in the lives of children through the joy of swimming. If you are enthusiastic about working with kids and have a passion for aquatic sports, this role is perfect for you.Why Choose SafeSplash + SwimLabs?Attractive compensation based on...


  • Morrisville, North Carolina, United States LC Full time

    Job Summary:The Goat is seeking a skilled Server to join our team at our LC Brier Creek location. As a Server, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Filling food and drink orders in a timely and efficient mannerProviding a high level of customer service...


  • Morrisville, North Carolina, United States Teleflex Full time

    Expected Travel: Up to 10%Requisition ID: 10777About Teleflex IncorporatedAs a worldwide leader in medical technologies, Teleflex is committed to enhancing the health and quality of life for individuals.With a vision to be the most reliable partner in healthcare, we provide a varied portfolio of solutions across several therapeutic areas, including...


  • Morrisville, North Carolina, United States SafeSplash Full time

    Are you enthusiastic about working with children and the sport of swimming? At SafeSplash + SwimLabs, we are seeking a dedicated Front Desk Associate to join our team in Morrisville (Triangle). Why choose a career with us? Attractive compensation based on your skills and experienceFlexible work hours to accommodate your scheduleComplimentary swim lessons for...


  • Morrisville, North Carolina, United States Kreg Therapeutics Inc Full time

    Job OverviewKreg Therapeutics, a leader in the specialty medical equipment sector, is looking to recruit a Field Service Representative.This role entails the delivery, maintenance, and retrieval of Kreg Therapeutics' rental medical devices. The representative must effectively communicate with Central Dispatch and attentively address customer requirements....


  • Morrisville, North Carolina, United States WEP Clinical Full time

    Job OverviewSalary: CompetitiveAre you seeking a rewarding opportunity in the field of clinical research? At WEP Clinical, we are dedicated to enhancing patient outcomes through effective management of Expanded Access Programs (EAP), Open-Label Extension Studies (OLE), and Post Approval Named Patient Programs (PA-NPP). We encourage our professionals to...


  • Morrisville, North Carolina, United States Duke University Full time

    Duke Health Integrated Practice represents a distinguished, multi-specialty medical group with a network of clinics throughout North Carolina. We are committed to attracting and retaining top-tier healthcare professionals by offering competitive salaries, comprehensive benefits, and a supportive work environment that aligns passion with purpose. Position...


  • Morrisville, North Carolina, United States SunCrest Home Health Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our team at SunCrest Home Health. As a Senior Living Registered Nurse, you will play a vital role in providing exceptional patient care and support to our patients in the Raleigh area.Key ResponsibilitiesProvide and direct provisions of nursing care to patients in our facility as prescribed...


  • Morrisville, North Carolina, United States SunCrest Home Health Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our team at SunCrest Home Health. As a Senior Living Registered Nurse, you will play a vital role in providing exceptional patient care and support to our patients in the Raleigh area.Key ResponsibilitiesProvide and direct provisions of nursing care to patients in our facility as prescribed...


  • Morrisville, North Carolina, United States Dukehealth Full time

    Join Our Team as a Vascular Ultrasound SpecialistDuke Health Integrated Practice is a leading multi-specialty physician organization with a strong presence across North Carolina. We pride ourselves on attracting and retaining top-tier medical professionals through competitive compensation packages, comprehensive benefits, and a supportive work environment...

  • Registered Nurse

    6 hours ago


    Morrisville, North Carolina, United States Duke Health Full time

    About Duke HealthDuke Health is a leading healthcare organization dedicated to delivering exceptional patient care and advancing medical research.Job SummaryWe are seeking a highly skilled Registered Nurse to join our team at Duke University Hospital. As a Registered Nurse, you will play a vital role in providing compassionate care to our patients and their...

  • Registered Nurse

    2 weeks ago


    Morrisville, North Carolina, United States Duke Health Full time

    About This RoleDuke Health is seeking a dedicated and compassionate Registered Nurse to join our team. As a key member of our healthcare team, you will provide exceptional patient care and support to our patients and their families.Key ResponsibilitiesPlan and provide professional nursing care for patients in accordance with physician orders and established...


  • Morrisville, North Carolina, United States Fusion Medical Staffing-Radiology Full time

    Job SummaryFusion Medical Staffing-Radiology is seeking a skilled Ultrasound Technologist to join our team for a travel assignment in a dynamic healthcare setting.Key ResponsibilitiesPerform high-quality ultrasound procedures to diagnose and treat various medical conditions.Collaborate with healthcare professionals to ensure accurate diagnoses and effective...


  • Morrisville, North Carolina, United States Kreg Therapeutics Inc Full time

    Job OverviewKreg Therapeutics, a leader in specialty medical equipment, is looking for a dedicated Medical Equipment Service Specialist.This role involves the delivery, maintenance, and retrieval of rental medical devices. The representative must effectively communicate with Central Dispatch and attentively address customer requirements. The specialist is...