Mitford Museum Visitor Experience Coordinator

9 hours ago


Hudson, North Carolina, United States Southeastern Museums Conference Full time
Visitor Experience Manager

The Mitford Museum is a premier literary landmark in North Carolina, dedicated to advancing literacy, creativity, and community. We are seeking a skilled Visitor Experience Manager to join our team.

Key Responsibilities
  • Develop a deep understanding of the Mitford series of novels and museum collections.
  • Oversee the daily operations of Happy Endings Bookstore, ensuring a welcoming and engaging experience for visitors.
  • Greet visitors, assist shoppers, and help develop itineraries for groups visiting the museum.
  • Coordinate volunteer docents and lead tours as needed, working closely with the Curatorial Manager to train docents and provide details about museum displays.
  • Manage inventory using Square sales software, order inventory as needed, and work with the Museum Director to develop new items for sale.
  • Maintain and update the online shopping experience, process online orders, and enter visitor data into eTapestry software.
  • Support the Events Manager with social media and photography needs, and contribute to the development of creative sales displays.
Requirements
  • Familiarity with retail processes and nonprofit operations.
  • Excellent verbal and written communication skills, with the ability to stay on task while being responsive to visitors and volunteers.
  • Superior time management and organizational skills, with a creative eye for design and sales displays.
  • Familiarity with the Microsoft suite of programs and Square point of sale systems.
What We Offer

A dynamic and supportive team environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for literature and community engagement, we encourage you to apply.



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