Sales Associate

2 days ago


New York, New York, United States KnitWell Group Full time
About Us
At KnitWell Group, we're passionate about empowering women to express their authentic selves through fashion. Our mission is to provide a welcoming and inclusive environment for all associates and customers. As a Concierge Associate, you'll play a vital role in ensuring our customers receive exceptional service and have a seamless shopping experience.

Key Responsibilities:
  • Provide a warm and inviting presence at the store entrance, ensuring a safe and inclusive environment for all.
  • Prevent theft through effective customer service, teamwork, and communication with colleagues.
  • Offer exceptional customer service in the front of the store, prioritizing their needs and ensuring a positive experience.
  • Represent the KnitWell Group brand by adhering to our dress code guidelines and promoting a positive image.
  • Leverage tools and Standard Operating Procedures (SOPs) to drive operational excellence and ensure the store runs smoothly.
  • Collaborate with internal partners to accomplish assigned tasks and contribute to a positive team environment.
  • Assist with New Hire onboarding and ongoing Associate training, focusing on Asset Protection.
  • Report to work as scheduled, accurately record time worked, and remain flexible to meet business needs.
  • Support customers with scannable QR code refunds, BOPIS Orders/Transactions, and other tasks as needed.
Requirements:
  • Ability to organize and prioritize assignments, meeting deadlines with minimal supervision.
  • Effective communication skills, ensuring seamless interactions with customers, managers, colleagues, and corporate partners.
  • Contribute to a positive, inclusive environment, promoting team commitment and a welcoming atmosphere.
  • Take initiative and make timely decisions, adhering to company policies and standards.
  • Technology proficiency, including the Point of Sale (POS) System.
  • Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
  • Ability to maneuver around the salesfloor, stockroom, and office, lifting up to 30 lbs., and retrieving and stocking merchandise with or without a reasonable accommodation.
Equal Employment Opportunity:
The KnitWell Group is committed to hiring and developing the most qualified people at all levels, ensuring equal opportunities for all associates and potential associates. We do not discriminate in any employment policies and practices, promoting a diverse and inclusive work environment.

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