Senior Enterprise Account Manager

4 days ago

Atlanta, Georgia, United States Tractian Technologies Inc Full time
Unlock Your Potential at Tractian Technologies Inc

We're redefining industrial systems to empower frontline maintenance workers. Our innovative software and hardware solutions are disrupting traditional institutions, delivering better experiences for our clients.

As a Customer Success Manager, you'll collaborate with our brightest minds to push boundaries, challenge the status quo, and drive growth. Our team members thrive in an environment that fosters autonomy, allowing them to achieve ambitious goals.

Our Sales team is the driving force behind revenue at Tractian. We focus on generating new opportunities, acquiring new customers, and nurturing strong relationships with our current accounts. Our Enterprise customers include Fortune 500 companies like Hyundai, Bosch, Kraft-Heinz, John Deere, and PepsiCo.

Our Net Revenue Retention is comparable to top Silicon Valley startups, highlighting the stickiness of our products. We recognize and reward top performers, ensuring they exceed quota.

Your Role

As a Customer Success Manager for Enterprise Accounts, you'll manage and foster relationships with key clients to ensure their success with our solutions.

This role involves understanding the unique requirements of large-scale enterprises, overseeing project implementation, providing strategic guidance, and ensuring customer expansion and retention.

Responsibilities
  • Oversee the successful implementation and adoption of our solutions within enterprise accounts.
  • Lead strategic discussions and planning sessions to align our solutions with client business goals.
  • Analyze and report on account health, expansion opportunities, and risk factors.
  • Develop and maintain close relationships with key stakeholders and decision-makers.
  • Deliver insights and recommendations to improve product usage and satisfaction.
  • Collaborate with the technical team to address client-specific requirements.
  • Ensure contract renewal and manage commercial negotiations.
Requirements
  • Bachelor's degree in Business, Engineering, or a related field.
  • Extensive experience in customer success or account management, preferably with enterprise accounts.
  • Proven ability to manage large-scale projects and implementations.
  • Strong analytical skills and proficiency in reporting and account analysis.
  • Excellent communication and relationship-building skills.
  • Deep understanding of customer success metrics and strategies.
  • Proficiency in HubSpot CRM or similar tools.
What We Offer
  • Competitive salary and stock options.
  • Premium Medical, Dental, and Vision Coverage.
  • 15 days of paid annual leave.
  • Long-term: Earn a trip anywhere in the world every 4 years.
  • Optional fully funded Portuguese/Spanish courses.
  • Day off during the week of your birthday.
  • 401(k) Employee Plan.
  • Gympass, access to a large selection of gyms and trainings.
  • Monthly bonus for practicing activities.

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