Reception Operations Coordinator

2 weeks ago

Boston, Massachusetts, United States Catholic Charities Archdiocese of Boston Full time
Position Overview

If you are passionate about contributing to a mission-driven organization that positively impacts the community, Catholic Charities Archdiocese of Boston offers a fulfilling opportunity.

We pride ourselves on fostering a workplace culture that values collaboration, inclusivity, and a healthy work-life balance. The Reception Operations Coordinator plays a vital role in ensuring the effective management of the reception area.

Key Responsibilities:

  • Uphold professional standards and confidentiality at all times.
  • Exhibit a polished and professional demeanor consistently.
  • Guarantee uninterrupted coverage of the reception area, including during breaks, and develop contingency plans for unexpected absences.
  • Handle incoming phone calls with professionalism, directing them to the appropriate departments.
  • Welcome clients and visitors, providing guidance as necessary within the facility.
  • Manage the visitor registration process, ensuring all guests receive proper identification.
  • Prepare and dispatch outgoing mail efficiently.
  • Prioritize and distribute incoming mail to the relevant departments.
  • Monitor and report postage expenses for each department monthly.
  • Organize and distribute office supplies across departments on a weekly basis.
  • Maintain supplies for office equipment and ensure functionality.
  • Regularly update the front desk manual to reflect current protocols.
  • Oversee deliveries at the reception desk and notify relevant personnel.
  • Coordinate service requests for office equipment maintenance.
  • Manage tuition payments for training programs, ensuring secure handling of cash and checks.
  • Safeguard funds from fundraising events, ensuring secure storage.
  • Maintain a tidy and organized reception area.
  • Keep an updated schedule for building security responsibilities.
  • Assist with various administrative and development tasks as needed.
  • Manage the daily transfer of the telephone answering system for after-hours coverage.
  • Participate in meetings and training sessions as required.
  • Perform additional duties as assigned.

Qualifications:

  • High School diploma or equivalent, with at least 3 years of experience in a busy reception environment.
  • Ability to manage multiple tasks in a dynamic setting.
  • Strong communication skills, both verbal and written.
  • Proficient in Microsoft Office Suite and other relevant applications.
  • Demonstrated ability to work effectively with the public.
  • Self-motivated with the capability to work independently and make sound decisions.

Catholic Charities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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