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Charter Operations Coordinator
2 months ago
Job Summary
Transdev, a leading provider of public transportation services, is seeking a highly organized and detail-oriented Charter Coordinator to support its operations in the Boston area. As a key member of our team, you will be responsible for coordinating bus trip requests, determining map routes, and providing trip details to drivers.
Key Responsibilities
- Coordinate bus trip requests through electronic systems, email, and phone calls.
- Enter bus trips into Transdev's VDS system and provide trip details to drivers.
- Determine map routes and assign driver coverage for charter trips.
- Provide bus trip information to dispatchers and assign dispatcher coverage for weekend charters and special events.
- Perform various administrative tasks, including writing letters, generating reports, and drafting pay-memos.
- Ensure compliance with company policies and procedures, as well as the driver's collective bargaining agreement.
Requirements
- A high school diploma or equivalent is required.
- Three years of experience in office coordination or transportation field operations is preferred.
- Dispatching experience is a plus.
- Strong customer service skills, ability to multitask, and proficiency in Microsoft Office applications are essential.
- Ability to work with a team, work independently, and adapt to a non-traditional work schedule.
Physical Requirements
- Must be able to work shifts or flexible work schedules as needed.
- 100% of work is accomplished indoors in air-conditioned or well-ventilated facilities.