Bilingual Customer Service Representative
3 days ago
We are seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities:- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Make outbound calls to customers to provide loan updates and options for repayment assistance.
- Respond to customer emails and mail in a timely and professional manner.
- Record customer interactions and activities in our system of record.
- Perform administrative functions such as document tracking and recording, payment tracking and recording, and ad-hoc projects as needed.
- Speak fluent English and Spanish.
- 2+ years of call center customer service experience, preferably in consumer finance or student loan servicing.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Regular and reliable attendance.
- Customer Relationship Management (CRM) database experience.
- Ability to follow documented Best Practices and Standard Operating Procedures.
- Ability to communicate in a clear, concise, and professional manner.
- Ability to prioritize, be organized, and manage time effectively to meet service level goals.
- An eagerness to learn and grow your leadership skills.
- A drive to succeed, a sense of urgency, and a passion for your work.
- An all-around team player attitude.
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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