Operations and Vendor Partnership Manager
3 weeks ago
We are seeking an experienced Operations Manager to join our team at UJUU. The successful candidate will be responsible for managing operations and vendor partnerships in support of long-term, profitable growth of the marketplace business through strategic e-commerce initiatives.
This role reports to the Brand President and requires strong leadership skills, excellent communication abilities, and a proven track record of success in e-commerce operations. The ideal candidate will have experience partnering with multi-category designers and vendors to ensure a best-in-class shopping experience for customers.
Key Responsibilities:
- Oversee day-to-day functionality and operations of the website, ensuring a seamless luxury shopping experience for every customer.
- Manage on-site merchandise and execute inventory management workflows, ensuring daily freshness and product health by removing unavailable products and communicating opportunities to editorial and e-commerce teams.
- Develop and implement monthly reporting on product availability and opportunities for category and brand growth.
- Support e-commerce and customer service teams by ensuring conversion capture with product swaps or styling recommendations.
- Grow and support VIP customer segment with customer-facing communications and vendor-facing fulfillment management.
- Own vendor partnership relationships, working with cross-functional teams to identify quarterly merchandising and content priorities.
- Maintain comprehensive understanding of vendor policies to coordinate with cross-functional teams, keeping website and customer expectations aligned with shopping, delivery, and returns experiences.
- Prepare and communicate quarterly vendor operational reviews to continuously optimize and improve vendor performance while growing vendor business on-site.
- Partner with editorial and e-commerce teams to identify, conduct outreach, and onboard new vendors in regional markets.
- Identify opportunities for cost and process savings and continuously optimize based on business goals.
- Actively monitor daily data flow between front-end, order management, vendor, and financial systems, working with cross-team partners to resolve any discrepancies and issues.
- Report on order fulfillment KPIs continuously, translating into executable actions for e-commerce team and vendors accordingly.
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