Quality Assurance Manager

3 weeks ago


Bradford, United States WR Case and Sons Cutlery Company Full time

Job Summary

At WR Case and Sons Cutlery Company, we are seeking a highly skilled and experienced Quality Assurance Manager to join our team. This is a critical role that requires a strong background in quality control and management, with a focus on ensuring the highest level of quality and customer satisfaction.

Key Responsibilities

  1. Develop and implement quality control procedures and standards to ensure compliance with company policies and industry regulations.
  2. Conduct regular audits and inspections to identify areas for improvement and implement corrective actions.
  3. Collaborate with production teams to ensure quality control measures are integrated into production processes.
  4. Investigate and resolve customer complaints and issues related to quality.
  5. Develop and maintain quality control training programs for employees.
  6. Monitor and analyze quality metrics to identify trends and areas for improvement.
  7. Develop and implement process improvements to increase efficiency and reduce costs.
  8. Lead and manage the Case Repair Center, RMA Department, and Model Shop to ensure quality and productivity standards are met.
  9. Collaborate with other teams to ensure quality and customer satisfaction are integrated into all aspects of the business.

Requirements

Bachelor's Degree in Mechanical or Manufacturing Engineering, Business, or related technical field.

Minimum of five years related experience in Quality Control in a manufacturing environment.

Minimum of five years supervisory/management experience.

Demonstrate proficiency in developing and documenting procedures.

Demonstrated Proficiency with Microsoft Office (Outlook, Word, and Excel) required. Knowledge of AX or D365 operating system a plus.



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