Restaurant Supervisor

7 days ago


Springfield, Ohio, United States Parkhurst Dining Full time
About Parkhurst Dining

Parkhurst Dining is a family-owned and operated company that provides culinary, dining, and catering services to over 80 organizations and universities. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, and served with a smile. This culinary experience is uniquely and authentically Parkhurst.

Job Summary

The Catering Supervisor is responsible for leading the hourly workforce to execute catering events. This role also has management accountabilities for discipline and team selection. This individual ensures that the quality of the products and services provided to the customer meets or exceeds standards.

Key Responsibilities
  • Supervise Team Members: Supervise team members in their area of responsibility, consulting with members of management to make changes as needed to improve services.
  • Follow Established Policies: Follows established Parkhurst and client policies and procedures, upholding standards.
  • Communicate Effectively: Communicates using Smile Plus skills and coaches team members on their use of the Smile Plus hospitality imperatives.
  • Assist with Purchasing: May assist in purchasing foods and supplies.
  • Maintain Customer Satisfaction: Maintains presence in service areas to assess customer satisfaction levels and resolve problems, communicating findings to management.
  • Ensure Regulatory Compliance: Ensures practices and procedures comply with federal, state, and local regulatory requirements.
  • Lead by Example: Serves as a role model for team members by maintaining standards for appearance, dress, attendance, and professional behavior.
  • Enforce Safety Standards: Enforces safety standards with team members, reporting safety problems to management.
  • Ensure Sanitation Standards: Ensures sanitation standards are enforced, monitoring cleaning procedures.
  • Maintain Morale: Maintains morale on their shift through a sense of urgency, professionalism, and team building, resolving team member conflicts.
  • Assist with Event Planning: May assist in the planning and execution of catered events in conjunction with other team members.
  • Perform Hands-on Tasks: Performs hands-on tasks as required by the operation.
  • Develop Professionally: Maintains a plan for self-development and professional growth.
Requirements
  • Professional Experience: Three or more years of professional experience with one or more years in a catering supervisory role.
  • Leadership Skills: Strong leadership, communication, and team management skills.
  • Technical Skills: Proficiency in Microsoft software programs.
  • Education: High school or GED.
Benefits
  • Free Meal: FREE meal during your shift.
  • Discount: 20% discount on any food purchase at Eatn Park, Hello Bistro, The Porch, and Parkhurst Dining.
  • Paid Time Off: Paid time off.
  • Continuous Development: Access to continuous development with Smile Universe.
  • Benefits Package: Eligibility for 401k, vision, dental, and medical plans.


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